So, your internet is playing up. You've run Speedtest, you've called your ISP, and still it's crawling along at a frustrating 5 Mbps (or slower!) - even at 3am!
Before you pull out your remaining strands of hair, go through our internet troubleshooting check list to make some sense of the situation and know where you stand.
As with all troubleshooting, there's a methodology, and the key thing is that you start from the inside and work your way out.
If the steps here don't work then give us a call, and we'll help from there.
Domains, DNS (Domain Name Service), and hosting are the backbone of everything you see and do on the internet. Without these there is nothing. We explain what each of these do, in simple terms.
Your domain name is how you're identified on the internet. Examples include apple.com and netflix.com.
Domain names are purchased and periodically renewed (typically every year) via a registrar.
DNS (domain name service) is like your lisitng in a phone book, which lists your name, then shows your phone number and address.
DNS is the same for your domain. It tells computers where your emails and website can be found.
Hosting is like your actual phone number or your physical house. This is where telephone calls go to and a map will take you.
There are several types of hosting, but email and web site hosting are the two most common types.
Exchange is ubiquitous for email hosting, and it enables the creation of shared calednars. Once your IT department has created a shared calendar you can follow these steps to add it to Outlook on your Mac.
The calendar will appear in the calendars part of Outlook, under "Subscribed Public Folders".
Windows Media (WMV) files is a video format developed by Microsoft. It doesn't play natively on Macs, so download and install VLC player to playback WMV and many other video formats.
3CX is a powerful, flexible PBX used across businesses. If you've recently moved to 3CX - especially from a clunky on-premise PBX - you will be impressed by it's features and the new ways it lets you work.
We ship and support Yealink handsets. Shown below is the Yealink T46. Other handsets will vary in layout, but the buttons work the same.
Make a call
> dial number
> for speaker: press Send or OK
> for handset: pickup the handset
Answer a call
> for speaker: press OK
> for handset: pickup the handset
End a call
> press End Call or replace the handset
Mute (they can't hear you)
> press Mute
Hold (neither party can hear)
> press Hold to hold call
> press Resume to pickup call
Do Not Disturb (your phone won't ring)
> press DND
> press Transfer
> dial number to transfer to
> press Send
The 3CX app in included with 3CX, is the perfect companion to your handset. Use it when you're on the road or as a replacement for a desk phone.
> download 3CX app (iPhone or Android)
> login to 3CX webclient (see email)
> allow access to mic, camera, address book
> scan QR code from webclient Settings
> uses the same extension as your desk
> member of the same queues
> works exactly like your desk phone
> outgoing calls display your work number
> calls between extensions are free
Hold, transfer, mute
> these actions are available while on a call
> log in and out of queues with the Q button
> white: logged in
> grey: logged out
> this applies to all queues
Do not disturb (and other statuses)
> change your status with the Status button
> this changes your status everywhere
Unregister (when back at your desk)
> deactivate app when not needed
> options > settings > accounts
> check or uncheck the blue box
> the change will take a moment to register
Want more? Another great place to get information is the official 3CX quick reference guide to get your and your staff going.
Exchange can be overly-enthusiastic when marking mail as junk. You can train it to stop doing this:
This should have the effect of whitelisting the sender, so future emails shouldn't go to junk.