Every device, managed from unboxing to retirement.

Mac, Windows, iPhone and Android, supported, patched, secured and replaced on schedule. iCare brings your whole fleet under one plan, backed by Mac and Windows specialists in Sydney.

Device support (iCare)

iCare is our managed service for computers and mobiles. Your team gets a helpdesk they can call, email or log a ticket with, fast remote support for everyday issues, and on-site support in Sydney on plans that include it. We also set up new starters, offboard leavers and deal with your other IT vendors for you. See iCare plans.

Device management (MDM)

Microsoft Intune and Jamf; Apple Business Manager and Android Enterprise zero-touch; BYOD supported, with work and personal data kept separate.

Patching & endpoint security

Patching is handled for every managed client: operating systems, applications and firmware are kept up to date automatically. Every managed computer: business-grade endpoint protection (SentinelOne) and 24/7 security monitoring.

Procurement & lifecycle

On Business and Enterprise plans, we source the right hardware, set it up and deliver it, with warranty and refresh planning for devices we supply. When a device reaches the end of its life, we reset it and arrange secure disposal.

Servers & networks

We look after Wi-Fi, switches and firewalls we supply (UniFi), and can manage servers and backups by quote. Talk to us.

Security in every pillar

Patching is handled for every managed client, every managed computer has business-grade endpoint protection and 24/7 security monitoring, and MFA is on by default for the accounts we manage. For Essential Eight and ASD Essentials aligned assessments, see Secure & Comply.

Partners

Apple, Leader Systems, Ubiquiti

Talk to us about your devices

Call us on (02) 8213 4225, email support@ihelpit.com.au or visit us at 383 George St, Sydney NSW 2000.