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IT Services

Marco from iHelp IT provided an excellent service in helping me through a quirky (and debilitating) set of problems that beset my Mac. He was responsive and professional to deal with, from initial diagnostic over the phone through to a remote support step and then assistance hands-on at my workplace. Throughout this process he was both thorough and quick (a good combination!) in progressing through stages of analysis and problem resolution, and he was thoughtful enough to take me through his thought process, with annotations. Good humour and diplomacy I could add as attributes. The outcome was a tremendous relief for me: everything set right. I couldn't recommend iHelp IT more highly based on this experience.

Marco has assisted our electrical business for many years, ensuring our macs are always working as they should. He is quick to respond and happy to troubleshoot, and will come out to site to solve problems when required. We would recommend Marco from iHelp IT to anyone looking for reliable and quality services.

I have used Marco and iHelpIT for years and readily recommend them without hesitation. Marco possesses all the technical knowledge you'd expect but goes above and beyond in terms of service, providing the most practical advice with humour and goodwill, making any interaction thoroughly instructive and pleasant . Highly recommended.

Whenever i have IT issues i call Marco and i know the issue will be fixed immediately. Excellent service and knowledge!

On Monday this week our office was flooded and was not habitable! We need to move 8 admin and sales people quickly to another location. Once the location was identified (one of the directors homes!) we unplugged our computers (apple iMacs) took some paperwork and chairs and moved on over! We plugged in our computers, logged into the internet and they worked as if we were back in the office. No issues with accessing all our programs and documents. As part of our contingency planning over the last few months, Marco from Ihelpit, has assisted us to move all our programs to online/cloud based systems....the accounting (Xero), marketing (TeamDesk), calendar/bookings (TeamDesk) and files to Dropbox being the main systems. Our phones were also moved to a 3CX internet system. All this eliminated our need for an onsite server! What a brilliant way to do business. We have two hours of slight interruption to our business while we physically moved equipment/people and then it was back to normal. Marco guided us all the way providing telephone and IT support while we all reset our phones to use our mobiles as our normal desk top phones. I cannot speak highly enough of Marco and Ihelpit and their support during this very difficult time. Our normal premises will be out of action for at least 2 weeks while we have carpets, desks etc replaced. But our business can function relatively smoothly in our temporary home! Thank you Marco and all the iHelpIT staff.

The team at iHelp IT were fantastic. My company had purchased numerous devices and we needed we could trust to manage that for us. They deployed it quickly and affordably. They then were able to help in other areas too, with our servers, phone systems (saving us $$$) and improved security for our office email. I can't recommend them enough. Flavio - CEO, Pathology Device Management (PDM Co).

iHelp IT have assisted my company on several occasions on matters relating to our IT. Every time I have reached out to them for help they have responded quickly and solved our problems efficiently. Happy to recommend them.

We run a large achitectural consultancy in Surry Hills, and rely mostly on Macs plus some servers and legacy systems on Windows computers too. We were spending far more time and money managing this than we really wanted and needed help upgrading to a more efficient office. We also needed to understand how to protect our data and customer privacy after reading about the growing threat of cyber attacks in the press. iHelp IT helped us navigate all of this, gave us advice on equipment upgrades that probably saved us thousands $$$ and we now have a more streamlined office, less equipment on site, use more cloud services. They even provide our staff and architects ongoing training on things like cybersecurity which is fantastic and come highly recommended on the Apple Coonsultants Network (ACN). We highly recommend iHelp IT to any business needing support and advice.

I am a music producer and needed help with my Mac and Apple devices which are the core of my business and craft. iHelp IT really knew their stuff and were very responsive. It's like having your own mini IT department for your business.