We are a Sydney based IT support company, providing your business with a one-stop shop for all your IT needs. Our core service is the provision of solid Mac and Windows technical support, and from there we can improve every aspect of your business IT systems and processes.
Services
iHelp IT is a one-stop shop for all of your business technology needs, both internal and external. We understand the IT issues facing small business, and have a range of solutions in place.
Technical Support
Our qualified technicians provide outstanding remote or on-site technical support for Mac and Windows PCs. From fixing slow computers, to getting software working, to replace everything.
Business increasingly relies on high speed internet and full-coverage wifi for all business functionality. Whether your business is in an office, a club, a retail outlet, or your garage.
Email is vital for business, and when it's not working it can cause many headaches. We can smoothly and reliably migrate you to Exchange to get you working again, on your own domain.
Improve business resiliency and flexibility by moving to the cloud. We can deploy and manage Dropbox for Business and Terminal Services for Windows, letting your staff securely work from anywhere, on any device.
Save money and improve your business communications by moving to a reliable, cloud based PABX. Your staff can work from home or remotely, while fully servicing your customers. Never miss a call again.
Cybersecurity threats are at an all-time-high, increasingly targeting confidential information to gain unauthorised access. Our cybersecurity review will report on any issues and recommend security improvements.
We can speed up a slow Mac, or replace it and safely migrate your data to a new Mac. We are part of the Apple Consultants Network and our technicians are Apple Certified, delivering the best business Mac support throughout Sydney.
Need Better Wifi?
Business relies on high-speed internet, and slow wifi will kill your office productivity. We can install and manage a business-grade Unifi wifi mesh system for your entire office, club, or bar, including a captive guest portal.
Email Not Working?
Email is vital for business, and when it's not working it can cause many headaches. We can smoothly and reliably migrate you to Exchange to get you working again, on your own domain.
Need A New Server
Save money and headache by migrating from your office-based Mac or Windows server to Dropbox for Business, and let your staff securely work from home or your office, on any device.
Cut Phone Costs
Save money and improve your business communications by moving to a reliable cloud based PABX. Your staff can work from home or remotely, while fully servicing your customers.
Get Better IT Support
If your current IT support provider is unable to help or unreliable, we can help. We offer casual support and fixed-price packages. Our no-fix, no-fee guarantee ensures peace of mind.
Need Windows?
Run Windows on one or all of your Macs without buying PCs. You can even run Windows on iPads.
Web site slow?
Our fast web hosting will improve your SEO rankings and improve visitor engagement.
Concerned about security?
We can help to secure your network. business data, and speed up recovery when something goes wrong.
Want fixed price support?
Tech support costs can spiral out of control. Pay one low price for all your office tech support.
iOS devices out of control?
Configure and manage all of your iPhones and iPads remotely with device management.
Need NBN?
The NBN is the biggest boost most business will benefit from. Make sure you get the right plan.
What our customers say about us
Adam Alexander
20. April, 2021.
Verified
Marco helped us transition our creative agency setup from an ageing on-premise server to Dropbox to better support our interstate and international operations. His knowledge, warmth and patience attending to diverse range of user needs and requirements during the transition process was fantastic. Marco is definitely not a stereotypical I.T. guy! BWD look forward to leaning on iHelp I.T. as our technology partner into the future.
Marty West
24. February, 2021.
Verified
I Found iHelp IT on Google and Read the Google reviews so thought id give them a call to see if they can help my business with Converting our old ADSL modem to the new NBN. Spoke to the owner Marco and booked him in. He came 9am the next morning and Sorted everything out and gave us some great advice for our Business moving forward. So happy we have found a local I.T Guru who will be able to support us moving Forward. Thanks heaps MARCO!
Leisa Tough
24. February, 2021.
Verified
This is the second time Marco and the team have helped me - and this time the stakes were high! There was excellent communication throughout, with directness, compassion and humour, all of which eased the situation. They also persevered though a tricky repair and returned a happy Mac and customer!
Highly recommended!
Judy Ingram
12. February, 2021.
Verified
I have been worked with iHelp IT for many years. Marco and his team are both thorough and dedicated. Marco will go over and above to solve any problems whether they be major or minor. He is reliable and totally trustworthy with his advice. I can't recommend iHelp IT highly enough.
Lewis Rentschler
20. November, 2020.
Verified
Marco from iHelp IT provided an excellent service in helping me through a quirky (and debilitating) set of problems that beset my Mac. He was responsive and professional to deal with, from initial diagnostic over the phone through to a remote support step and then assistance hands-on at my workplace. Throughout this process he was both thorough and quick (a good combination!) in progressing through stages of analysis and problem resolution, and he was thoughtful enough to take me through his thought process, with annotations. Good humour and diplomacy I could add as attributes. The outcome was a tremendous relief for me: everything set right. I couldn't recommend iHelp IT more highly based on this experience.
Cian Sarkis
3. November, 2020.
Verified
Marco has assisted our electrical business for many years, ensuring our macs are always working as they should. He is quick to respond and happy to troubleshoot, and will come out to site to solve problems when required. We would recommend Marco from iHelp IT to anyone looking for reliable and quality services.
nino lo giudice
17. October, 2020.
Verified
I have used Marco and iHelpIT for years and readily recommend them without hesitation. Marco possesses all the technical knowledge you'd expect but goes above and beyond in terms of service, providing the most practical advice with humour and goodwill, making any interaction thoroughly instructive and pleasant . Highly recommended.
Antonino Blancato
21. April, 2020.
Verified
Whenever i have IT issues i call Marco and i know the issue will be fixed immediately. Excellent service and knowledge!
Cynergex Group
13. February, 2020.
Verified
On Monday this week our office was flooded and was not habitable! We need to move 8 admin and sales people quickly to another location. Once the location was identified (one of the directors homes!) we unplugged our computers (apple iMacs) took some paperwork and chairs and moved on over!
We plugged in our computers, logged into the internet and they worked as if we were back in the office. No issues with accessing all our programs and documents.
As part of our contingency planning over the last few months, Marco from Ihelpit, has assisted us to move all our programs to online/cloud based systems....the accounting (Xero), marketing (TeamDesk), calendar/bookings (TeamDesk) and files to Dropbox being the main systems. Our phones were also moved to a 3CX internet system. All this eliminated our need for an onsite server!
What a brilliant way to do business. We have two hours of slight interruption to our business while we physically moved equipment/people and then it was back to normal. Marco guided us all the way providing telephone and IT support while we all reset our phones to use our mobiles as our normal desk top phones.
I cannot speak highly enough of Marco and Ihelpit and their support during this very difficult time. Our normal premises will be out of action for at least 2 weeks while we have carpets, desks etc replaced. But our business can function relatively smoothly in our temporary home!
Thank you Marco and all the iHelpIT staff.
