We are bound by the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Privacy Act). The NPPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is managed. Personal information is, generally, information or an opinion relating to an individual that can be used to identify that individual.
We collect personal information about our customers, suppliers, contractors and other contacts to understand and meet their needs, to conduct our activities and meet legal obligations.
The types of personal information we may collect include contact information (such as your name, address, email address and telephone number), information about your company or business and any feedback that you provide to us about our products and services, our website, or other matters. We also collect statistical information about visitors to our websites. Generally, this information cannot be used to identify particular individuals but in some circumstances it may include a visitor’s Internet protocol address, which could be linked to the individual.
This information may be collected by way of forms filled out by individuals (including via online forms), emails, telephone conversations, face-to-face meetings, your organisations website and interviews.
We use your personal information for the following purposes:
We may disclose your personal information to third parties such as our contractors, software and hardware suppliers, and referral partners that provide services to us. Although we seek to engage external service providers who comply with the requirements of the Privacy Act, we do not accept responsibility for the misuse of personal information by these third parties. We may also disclose your personal information if it is required or authorised by law or where disclosure is necessary to prevent a threat to life, health or safety.
We do not sell or license your personal information to unrelated third parties.
We take all reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. If we no longer require your personal information, we will take reasonable steps to destroy or permanently de-identify the personal information.
Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.
Under the NPPs, you may be able to obtain a copy of the personal information that we hold about you. The NPPs provide some exceptions to your rights in this regard. To make a request to access this information, please contact us in writing. We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact us at the address set out below if you believe that the information we hold about you requires changing or is out-of-date.
We will not send your personal information to a recipient outside Australia without obtaining your consent or otherwise complying with the NPPs.
iHelp IT Australia
Attention: The Privacy Officer