Business IT Support Sydney - 100% Australian Owned and Operated

Since 1992, Device Technologies has been dedicated to improving patients lives through leading edge technology and services.

Successfully supplying hospitals and healthcare professionals with the finest medical solutions for their patients, Device Technologies continues to grow, with over 200 trusted brands and 850 highly skilled staff Australia and New Zealand-wide.

Leading the way in the medical technology field, Device Technologies provides the highest calibre of medical supplies – with innovation and client care at the core of its values. All products distributed by Device Technologies are compliant with quality regulatory requirements, with in-servicing and ongoing support provided as part of the trusted partnership between Device Technologies staff and healthcare professionals.

The Brief

With about 20 Macs in an office of around 400 Windows PCs, the Device Technologies desktop support team knew their way around their Windows PC, but continuing problems with their Macs was frustrating them.

Their Macs wouldn't integrate into the Windows Active Directory environment, so Mac login credentials would differ from their server credentials. Simple things listing a folder's contents on the server was frustratingly slow for Mac users, VPN for Macs just wouldn't work, and printing for Macs was a disaster.

iHelp IT was called in to help resolve all the issues, and pass knowledge onto the local support staff.

The Solution

We worked out that every Mac had been incorrectly configured to work with the Windows AD, reconfigured every Mac to the correct AD settings, and migrated all local user accounts to be directory accounts. Login credentials were now consistent.

Working with the desktop team, and bringing a Windows server on-site we worked eliminated a number of possible issues with SMB on the Macs, and determined the problem to the the server, thereby resolving that probelm.

We then resolved the VPN issue - being a question of configuration, and finally fixed the multiple printing issues, including troubleshooting software issues with the Fiery RIP.

The Outcome

Mac users were finally on a par with their Windows counterparts. Staff were able to login to their local machines and the server without password conflicts, and password policies could be maintained. VPN access worked consistently, and Mac users could take full advantage of the significant internal print resources.

We wrote documentation to guide the internal IT staff on all the solutions we had deployed, and trained the staff so that they could manage the Macs moving forward.

While there, we also gave the support team general tips regarding Mac support, improving their ability to directly support their Mac users.

Newscape Design is a landscape architecture firm located in Alexandria, Sydney. Their work ranges from private landscape projects to large-scale commercial and culturally significant projects for various government bodies.

John Newman, founder and director, was growing increasingly frustrated with their macOS file server. There were intractable issues with staff access to files.

Files would frequently be inaccessible due to old lock files, and permissions would become corrupted.

The situation was made worse by macOS 10.14's Server app losing key permission management functionality, leading to significant downtime in the business.

The Brief

Their Mac file server was growing increasingly difficult to use. Problems first appeared in macOS 10.12, and an upgrade to 10.14 did not fix the issues.

Staff often could not open files, either due to bad permissions or persistent lock files, even though they had been closed by the previous editor.

Sometimes the entire server would seize up completely, forcing a manual reboot.

As time went by the problems worsened, and it became clear another solution was needed.

The Solution

Tests showed that no hardware issues were apparent on the server, so a rebuild was considered, as well as a replacement.

We then discussed with John the numerous advantages Dropbox for Business has over traditional file servers. While initially reluctant, due to poor experiences with Google Drive, but we soon allayed John's concerns.

Dropbox was implemented quickly, and files were migrated over, with the most vital first.

The Outcome

Staff immediately realised the benefits of Dropbox for Business.

John and his team regained confidence in their shared files once more.

Staff could also now work anywhere, and didn't have to worry about copying files to and from the server.

Long term, the elimination of the physical server meant that they don't have to worry about possible hardware failure issues or migrating to a new server.

Into the future, when staff move to a new Mac everything is there, ready for them to work.

Eastern Suburbs Anaesthetics comprises fourteen specialist anaesthetists who are all registered in NSW, and recognised by the NSW Specialist Recognition Board.

All anaesthetists in this practice are highly qualified and skilled specialist doctors, having undergone extensive training.

The Brief

Eastern Suburbs Anaesthetics had migrated their office from Windows to Mac about 6 months before contacting iHelp IT.

Their current IT provider, who had done the migration, had proven unable to maintain the office Macs in working order, and had difficulty doing simple things like removing unneeded software, despite multiple requests.

The staff at Eastern Suburbs Anaesthetics felt the previous IT provider had over-promised and under-delivered.

The Solution

iHelp IT was brought on-board and Eastern Suburbs Anaesthetics immediately signed up to an iCare Managed Services agreement.

iCare meant the staff could call iHelp IT with any support requests without fear of blowing a budget. Support is delivered first remotely, and then on-site if required, for one fixed monthly fee. iHelp IT quickly fixed the most pressing issues, and has maintained the Eastern Suburbs Anaesthetics office ever since.

The Outcome

Eastern Suburbs Anaesthetics were so impressed with the iCare product that they renewed the initial agreement, and migrated the email hosting to iHelp IT.

Recently, Easter Suburbs Anaesthetics migrated their on-premise PBX to a Cloud Hosted Business PBX, resulting in a saving of around 75%on their office phone bills.

Highbury Partnership is one of Australia's leading independent financial advisers.

They advise their clients on strategic and always highly confidential financial transactions, including recommending on takeovers, advising on the sale of assets, recapitalisations, IPOs, and mergers.

About a year after starting in a serviced office, they needed more space, and needed their IT to move with them, and be much more secure.

The Brief

When Highbury Partnership moved their corporate offices from ServCorp to their own address, they needed an IT solution for themselves and for their subtenant.

Due to the nature of their business and the sensitive work they do for their clients, security was a top priority, but they also needed flexible work arrangements.

The Solution

iHelp IT configured a Mac Mini server as the hub of their storage and security, and used the Mac OS Open Directory Architecture as the core of their security.

Building on the Open Directory architecture of Mac OS X, and using the Kerio Control router, iHelp IT deployed WPA2 Enterprise WiFi security. This means that only authorised staff could access the wireless network, and each staff member had their own unique access, whether using a Mac or Windows PC.

The Outcome

Staff could also work securely from anywhere in the world, allowing their team to work together no matter where staff were located. Highbury Partnership's subtenant was so impressed with the secure environment that iHelp IT implemented that they engaged iHelp IT to installed their network infrastructure as well.

Both companies enjoyed very secure, high-speed internet, with staff able to access the company's critical resources securely, satisfying their business needs.



Lightwell is a media design studio for museums and public spaces located in Chippendale.

They make responsive environments for exhibitions and public spaces, and story-driven media for cultural institutions, mobile devices and the web.

The Brief

Michael Hill from Lightwell contacted us in mid 2014, after being referred by the Apple Store Broadway.

They had significant IT infrastructure in place, but needed to integrate the security of their existing IT systems in order to bid on a large contract for a leading multi-national in the financial services sector, where security was of high concern.

The Solution

iHelp IT implemented Apple’s Mac OS X Server, using Open Directory as the core of the security measures.

The existing Kerio Control router’s VPN, the Apple Airport Extreme’s WPA2 Enterprise network (via RADIUS), and access to the various Synology NAS devices were all configured to authenticate against Mac OS X’s Open Directory. Additionally, the guest wifi network was configured to only allow access to the internet.



The Outcome

Access to network resources and data on servers were secured using a single directory, ensuring staff had to authenticate with their own account to access these resources, and allowing Lightwell to centrally manage security.

The solution allowed Lightwell to satisfy their client of the security of their infrastructure, and they won the contract.



FCR (Financial & Corporate Relations) is a leading Australian corporate, financial, and investor communications company, founded in 1985, assisting about 50 clients throughout Australia to communicate with their stakeholders.

They provide counsel and assistance to directors and senior management, combining skills in media and public relations, issues and crisis management, marketing, research, writing, graphic design, and online and print production.

Their contacts with financial journalists, analysts, brokers and fund managers are second to none among communication consultancies.

Anthony Tregoning, Managing Director, FCR

The Brief

FCR had been with the same IT service provider for many years. The relationship was waning, and infrastructure was outdated, exposing FCR to outages and without proper support.

It was time to find a new IT support provider which offered a range of solutions, and which could help them move with the times and implement a number of new technologies to streamline operations and save costs.

They engaged iHelp IT in 2012 to provide quality technical support and consulting, maintain and update their equipment, and help their staff on an ongoing basis.

An initial, free consultation identified a number of areas of improvement.

The Solution

iHelp IT identified key areas where the business could improve it's IT, reduce risks, and streamline it's business, including.

• Multiple on-premise services were migrated to the cloud
• Business continuity was ensured by implementing local and secure cloud backups
• Security was improved via the removal of old user accounts
• High-speed internet access was implemented, at a lower cost than the previous service
• Network security was improved through new router equipment and directory integration
• Support costs were fixed via iHelp IT’s iCare managed service product

Subsequently, FCR saved 45% on their phone bills by implementing iHelp IT’s My Cloud Phones cloud-hosted PBX

The Outcome

Today, FCR enjoys a smooth, integrated IT environment, with continuous updates and monitoring. FCR rests easy in the knowledge that their IT services are in good hands, and their IT dollars are well spent.

Their staff are able to call on iHelp IT's technical assistance without hesitation, knowing that having all their IT services under one roof means problems are quickly solved.

With significant savings on services like internet and phone systems, FCR is able to direct funds towards improving their IT investment and strategically planning for future growth.

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