FCR Case Study


FCR (Financial & Corporate Relations) is a leading Australian corporate, financial, and investor communications company, founded in 1985, assisting about 50 clients throughout Australia to communicate with their stakeholders.

They provide counsel and assistance to directors and senior management, combining skills in media and public relations, issues and crisis management, marketing, research, writing, graphic design, and online and print production.

Their contacts with financial journalists, analysts, brokers and fund managers are second to none among communication consultancies.

The Brief

FCR had been with the same IT support company for some years, but when their needs changed it was time to find a new provider which could help them move with the times.

They turned to iHelp IT in 2012 to provide quality technical support and service, to maintain and update their equipment, help their staff on an ongoing basis, and provide ongoing consultancy in all IT matters.

An initial, free consultation identified a number of areas of improvement.

The Solution

iHelp IT identified key areas where the business could improve it's IT, reduce risks, and streamline it's business.

Amongst the solutions provided were:

  • Multiple on-premise services were migrated to the cloud
  • Business continuity was ensured by implementing local and secure cloud backups
  • Security was improved via the removal of old user accounts
  • High-speed internet access was implemented, at a lower cost than the previous service
  • Network security was improved through new router equipment and directory integration
  • Support costs were fixed via iHelp IT’s iCare managed service product
  • FCR saved 45% on their phone bills by implementing iHelp IT’s My Cloud Phones cloud-hosted PBX
The Outcome

Today, FCR enjoys a smooth, integrated IT environment, with continuous updates and monitoring. FCR rests easy in the knowledge that their IT services are in good hands, and their IT dollars are well spent.

Their staff are able to call on iHelp IT's technical assistance without hesitation, knowing that having all their IT services under one roof means problems are quickly solved.

With significant savings on services like internet and phone systems, FCR is able to direct funds towards improving their IT investment and strategically planning for future growth.

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