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The wide popularity of mobile devices has seen a significant increase in their use in business, meaning that almost all employees have secure company data – email, Dropbox, internal web sites, even financial information – on their mobile devices. Whether personal or business-owned, this is a business risk. You can’t stop devices being lost or […]

When you hear the word “hero” images spring to mind of capes and daring rescue. Usually a super hero appears during some calamity, often wearing lycra, sometimes in lurid colours, and invariably handsome. These heroes are needed when extraordinary things fail, and are only in the movies. More realistically, a regularhero might be the fireman who saves you […]

In January this year we started upgrading Mac servers to Mojave, and it’s been a challenge for those of us that do Apple Mac tech support for a living. Apple have been quietly changing their focus away from macOS Server over the last few years. The latest version is missing some vital tools, resulting in […]

You sit there, staring at your Mac’s screen. First it’s the startup screen, then you’re waiting for Word to launch. Then you need Photoshop, so you wait for that too. You wait and wait and wait, wondering who’s the boss here. You avoid restarting your Mac because it takes so long to do so. You […]

Apple recently upgraded their popular iPad Pro line of tablets, and – for the first time – the marketing message has significantly changed. Apple wants you to ditch your “normal” computer and use an iPad instead. Apple’s marketing tells us that “it will make you rethink what iPad is capable of” and “what a computer is capable […]

The latest scam we’ve seen – “I know your password” – is both beautiful and scary. Read on to find out how to beat it. Recently, some of our clients have reported receiving strange emails. These are more than the run-of-the-mill spam, they are from persons unknown claiming to know one of your passwords. And […]

Right now the Australian government is practically throwing money at you in the form of tax benefits. What are they and how can you take advantage of them? Read on! A few weeks ago I wrote a blog post titled Replace or Die, showing a number of recent hardware failures experienced by our clients, and when you should […]

Over the past 4 weeks, the iHelp IT office has been inundated with a number of iMacs, MacBook Pros, and PCs with hardware problems. In the words of the late, great, Tyler Durden, “on a long-enough timeline the survival rate for everyone drops to zero”*. Computers are no different. Parts wear out and die the death. What struck […]

Finally. At last. About time! It’s taken a good while, but you can get an iPhone X today; just walk into an Apple store or your nearest and dearest telco; they all have them in numerous quantities. But should you? I’ve never been one of those guys that lined up outside an Apple Store to […]