# Your IT department, without the overhead — Mac, Windows and everything in between.

iCare managed service for computers and mobiles: helpdesk, remote support, and on-site support in Sydney on plans that include it.

Who it's for

Sydney businesses with 5–200 staff who want reliable IT without building an internal team. Creative agencies on Mac, professional services on Windows, or mixed fleets.

What's included

• Helpdesk by phone, email or ticket — Unlimited remote support in business hours on all iCare plans (Mon–Fri 9am–5pm Sydney time, excl. national and NSW public holidays)

• Fast remote support for everyday issues

• On-site support in Sydney on plans that include it (Business and Enterprise; within ~45 minutes of our office; travel fees may apply)

• New starter setup and leaver offboarding

• Vendor liaison (internet, printers, software suppliers and other third parties)

• OS and app patching while supported by the manufacturer

• Printing and scanning support; network connectivity including VPN

• Client portal, IT documentation, monthly executive report, bi-annual technology business review

• Cross-platform: All of our technicians are Apple Certified, with deep Windows support as well

• Endpoint and server backup included with iCare (see Endpoint & server backup)

Outcomes

• Staff get help without per-incident fees for covered remote support

• One plan covering Mac and Windows together

• Predictable monthly per-device pricing (iCare 11.6)

Related iCare / plans

This IS iCare: Standard / Business / Enterprise. Standard = personal devices only; Business/Enterprise = corporate devices. Endpoint backup is included in iCare. See /icare and Agreement 11.6.

Pricing

Approved (iCare Agreement 11.6, AUD ex GST): Workstation onboard + monthly Standard $70+$70/m, Business $100+$100/m, Enterprise $130+$130/m. Mobile: Standard excluded; Business $20+$15/m; Enterprise $30+$20/m. Callout $100. Casual support and tier discounts: see /rates. Response/resolution targets as published on /icare.

Partners

Apple, HP, Dell, Leader Systems, Ubiquiti, Microsoft, NinjaOne, SentinelOne

FAQs

Q: Is on-site support unlimited?

A: Remote support is Unlimited on iCare plans. On-site support is included on Business and Enterprise only, with travel fees possibly applying; Standard has no on-site support under Agreement 11.6. Do not say 'unlimited on-site'. Q: Personal and corporate devices?

A: Standard is for personal devices only. Business and Enterprise are for corporate-owned devices. All of a client's corporate devices must be on one plan. Q: Are you Apple Certified?

A: Yes. All of our technicians are Apple Certified, and we support Windows alongside Mac. Q: Is endpoint backup included in iCare?

A: Yes — endpoint and server backup is included in iCare. Microsoft 365 mailbox backup is separate (included with Managed SharePoint).

See iCare plans

Call us on (02) 8213 4225, email support@ihelpit.com.au, or book online.