Every device, managed from unboxing to retirement.
Mac, Windows, iPhone and Android, supported, patched, secured and replaced on schedule. iCare brings your whole fleet under one plan, backed by Mac and Windows specialists in Sydney.
Device support (iCare)
iCare is our managed service for computers and mobiles. Your team gets a helpdesk they can call, email or log a ticket with, fast remote support for everyday issues, and on-site support in Sydney on plans that include it. We also set up new starters, offboard leavers and deal with your other IT vendors for you. See iCare plans.
Device management (MDM)
Microsoft Intune and Jamf; Apple Business Manager and Android Enterprise zero-touch; BYOD supported, with work and personal data kept separate.
Patching & endpoint security
Patching is handled for every managed client: operating systems, applications and firmware are kept up to date automatically. Every managed computer: business-grade endpoint protection (SentinelOne) and 24/7 security monitoring.
Procurement & lifecycle
On Business and Enterprise plans, we source the right hardware, set it up and deliver it, with warranty and refresh planning for devices we supply. When a device reaches the end of its life, we reset it and arrange secure disposal.
Servers & networks
We look after Wi-Fi, switches and firewalls we supply (UniFi), and can manage servers and backups by quote. Talk to us.
Security in every pillar
Patching is handled for every managed client, every managed computer has business-grade endpoint protection and 24/7 security monitoring, and MFA is on by default for the accounts we manage. For Essential Eight and ASD Essentials aligned assessments, see Secure & Comply.
Partners
Apple, Leader Systems, Ubiquiti
Talk to us about your devices
Call us on (02) 8213 4225, email support@ihelpit.com.au or visit us at 383 George St, Sydney NSW 2000.
Managed IT Support
Your IT Department, Without the Overhead. Mac, Windows, and Everything In Between.
We handle your IT so you can handle your business.
Whether your team runs Mac, Windows, or a mix of both, iHelp IT delivers complete, proactive IT support for businesses with 5 to 200 staff across Sydney. From daily helpdesk requests to strategic technology planning, we operate as your fully outsourced IT department — at a fraction of the cost of hiring in-house.
Unlike most MSPs that only truly understand Windows, iHelp IT was built on Apple expertise and expanded into full cross-platform support. Our technicians are Apple Certified and part of the Apple Consultants Network, while also holding Microsoft Partner Network credentials. This means your mixed-platform environment gets genuine specialist support from a single provider — no finger-pointing between vendors.
What's Included
Unlimited Helpdesk Support — Your staff can call, email, or submit a ticket without pre-approval or per-incident fees. We respond quickly, explain things in plain English, and resolve most issues on the first call.
Proactive Monitoring & Maintenance — We monitor your systems 24/7 for failures, performance issues, and security threats. Hard disk errors, missed backups, and system crashes are caught before they become outages.
Patch Management — Operating systems, applications, and firmware are kept up to date automatically. Consistent patching is one of the Essential Eight strategies recommended by the Australian Signals Directorate, and it remains central in the new ASD Essentials.
Endpoint Protection — Business-grade antivirus and endpoint detection included for all managed devices.
On-Site & Remote Support — Sydney-based technicians available on-site when needed, with fast remote support for everyday issues.
New Starter & Offboarding Management — We set up new employees with everything they need on day one, and securely decommission accounts and devices when people leave.
Vendor Management — We liaise with your internet provider, printer vendor, software suppliers, and other third parties so you don't have to.
Backup Monitoring — We verify your backups are running, completing, and restorable — because a backup that hasn't been tested isn't a backup.
Who It's For
This service is built for Sydney businesses with 5 to 200 staff who want reliable, hassle-free IT without the complexity and cost of an internal team. Whether you're a creative agency running all Macs, a professional services firm on Windows, or a hybrid office with both — we've done it before.
Our Cross-Platform Advantage
Most IT providers started with Windows and learned Mac as an afterthought. We did the opposite — and that's why offices running both platforms trust us to make everything work together seamlessly. File sharing between Mac and Windows, printer compatibility, Active Directory integration, cloud storage sync — these cross-platform pain points are our specialty.
How It Works
We start with a technology audit to understand your current environment, identify risks, and establish a baseline. From there, we build a support plan tailored to your business, implement monitoring and management tools, and transition your IT support to our team. You'll have a dedicated account contact and direct access to our Sydney-based service desk from day one.
Key services
Unlimited Helpdesk
Proactive Monitoring
Cross-Platform Expertise
Why choose us
Apple & Microsoft Certified
Sydney-Based Team
Fixed Monthly Cost
Mobile Device Management
Deploy, Manage, and Secure Every Device — Apple, Android, and Everything In Between.
Your team's devices are everywhere. Your control over them shouldn't be a guessing game.
Modern businesses run on mobile — MacBooks, iPhones, iPads, Android phones, Samsung tablets, and more. As device counts grow and remote work becomes the norm, managing them consistently and securely is no longer optional. The global MDM market is valued at $4.5 billion and projected to grow 24% by 2028, reflecting how critical this capability has become. iHelp IT provides expert mobile device management (MDM) across Apple and Android platforms, enabling zero-touch deployment, centralised control, and complete lifecycle management for your entire device fleet.
We are JAMF Pro certified and part of the Apple Consultants Network for deep Apple management, and we use Microsoft Intune for cross-platform and Android device management. This dual-platform approach means you get specialist-level management for Apple devices and unified control over your Android and Windows endpoints — all from one provider.
Our Mobile Device Management Services
Zero-Touch Deployment — New devices are shipped directly to your staff. When they unbox and power on, the device automatically enrols, configures itself with your business settings, installs required apps, and is ready to use — no IT intervention required. This works via Apple Business Manager for Apple devices and Android Enterprise for Samsung and other Android devices.
Centralised Management — Manage all your Apple and Android devices from a single pane of glass. Push settings, restrictions, Wi-Fi profiles, VPN configurations, and security policies across your entire fleet.
App Management — Deploy, update, and remove apps across all devices remotely. Push new tools as your needs change, and keep app versions consistent across the organisation — whether from the App Store, Google Play, or your internal app catalogue.
BYOD Support — MDM works whether devices are company-owned or employee-owned (BYOD). We separate work and personal data using managed profiles and containerisation, protecting company data without invading employee privacy.
Security & Compliance — Enforce encryption (FileVault for Mac, Android Enterprise encryption), passcode policies, automatic updates, and remote lock/wipe capabilities. Integrate with your identity provider for secure authentication.
Android Enterprise Management — Samsung Knox, Android Enterprise work profiles, kiosk mode for dedicated devices, and Google Play managed app distribution. Full lifecycle management for your Android fleet.
Rapid Redeployment — When a staff member leaves, we remotely wipe and re-provision their device for the next user in minutes — not hours.
Inventory & Reporting — Automatically collect hardware specs, software versions, storage status, and security configuration from every device. Know exactly what you have and whether it's compliant.
Conditional Access — Integrate MDM with Microsoft 365 and Azure AD conditional access policies, so only compliant, managed devices can access company email and data.
Cradle-to-Grave Lifecycle — We manage your devices from procurement and deployment through to retirement and secure e-waste disposal.
Apple Devices: Our Deepest Expertise
While we manage all platforms, Apple is where we truly shine. JAMF Pro is built exclusively for Apple, leveraging Apple's native MDM framework for deeper integration, better reliability, and a superior user experience than generic cross-platform tools. Most MSPs in Sydney treat Mac and iPhone management as an afterthought — we treat it as a specialty.
Android Devices: Full Enterprise Control
Using Microsoft Intune and Samsung Knox, we deliver the same level of policy enforcement, app management, and security for your Android fleet. Whether it's Samsung Galaxy phones for your sales team or rugged Android tablets in the field, we manage them alongside your Apple devices under a unified strategy.
Who It's For
Creative agencies and studios running an all-Apple environment
Field service and logistics teams using Android tablets and rugged devices
Professional services firms issuing iPhones, MacBooks, and Samsung devices to staff
Any business with 10+ mobile devices that needs consistency, security, and control
Hybrid environments where Apple and Android devices need to coexist with Windows and Microsoft 365
Our Process
We start by connecting your Apple Business Manager and/or Android Enterprise accounts to your MDM platform, enrolling your existing devices, and establishing your baseline configuration. New devices are added at purchase, enabling automatic zero-touch deployment from that point forward. We provide ongoing management, monitoring, and support as your fleet evolves.
Key services
Zero-Touch Deployment
Cross-Platform Management
Security & Compliance
Why choose us
Apple Certified & Android Enterprise
One Provider, All Devices
Built for Business