iCare Managed Services
All-Inclusive support with security in mind.
Tiers of service
Standard
per workstation
Personal Devices Only
OS Patching & Support
App Patching & Support
Printing Support
Managed Anti-Virus
Business
per workstation/mobile device
Corporate devices only
All of Standard features
On-site Support
Hardware Procurement & Management
Hardware Procurement & Management
Hardware Procurement & Management
Corporate Device Ownership
Corporate Device Ownership
Corporate Device Ownership
Zero Trust Security Implementation
Zero Trust Security Implementation
Zero Trust Security Implementation
Review Compliance Documentation
Review Compliance Documentation
Review Compliance Documentation
Enterprise
per workstation/mobile device
All of Business features
Extended Hours Support
Attain & Maintain
Essential 8 Level 1
Attain & Maintain
Essential 8 Level 1
Attain & Maintain
Essential 8 Level 1
All of our plans include
Bespoke Client Portal
IT Documentation
Monthly Executive Report
Bi-annual Technology Business Review
Tier Matrix
Plans & Information
Standard
Business
Enterprise
Corporate Devices
✘
✔︎
✔︎
Personal Devices
✔︎
✘
✘
Access to Client Portal
✔︎
✔︎
✔︎
IT Documentation
✔︎
✔︎
✔︎
Monthly Executive Report
✔︎
✔︎
✔︎
Bi-Annual Technology Business Review
✔︎
✔︎
✔︎
Support
OS support, patching (while supported by OS manufacturer)
✔︎
✔︎
✔︎
App installation, removal, support, and patching
✔︎
✔︎
✔︎
Remote support, business hours
✔︎
✔︎
✔︎
Onsite support, business hours (travel fees may apply)
✘
✔︎
✔︎
Remote support, extended hours
✘
✘
✔︎
Onsite support, extended hours (travel fees may apply)
✘
✘
✔︎
Printing and scanning support
✔︎
✔︎
✔︎
Network connectivity (inc VPN)
✔︎
✔︎
✔︎
Network equipment if provided by supplier (excludes cabling)
✔︎
✔︎
✔︎
Network equipment if not provided by supplier (excludes cabling)
✚
✚
✔︎
Purchase, setup, deliver devices (purchase and delivery fees apply)
✚
✔︎
✔︎
Migrate data between managed devices
✚
✔︎
✔︎
Migrate data to/from non-managed devices or other sources
✚
✚
✚
Reset device at end of life
✘
✔︎
✔︎
Dispose of device at end of life
✘
✔︎
✔︎
Response time for requests (business hours)
6
4
2
Resolution target for requests (business hours)
8
6
4
Security
Managed anti-virus and anti-malware (workstations only)
✔︎
✔︎
✔︎
Block end-user admin access for client-owned devices
✘
✔︎
✔︎
24 x 7 x 365 device security and status monitoring
✘
✔︎
✔︎
Simulated bi-annual phishing attack
✘
✔︎
✔︎
Zero-trust security implementation and maintenance
✘
✔︎
✔︎
Dark web monitoring of credentials
✘
✔︎
✔︎
Reset and redeploy existing device
✘
✔︎
✔︎
Lock device ownership to client
✘
✔︎
✔︎
Remote wipe if device is lost or stolen
✘
✔︎
✔︎
Enforce corporate policies, including app hardening
✘
✔︎
✔︎
Limit data leakage (e.g. restrict iCloud, USB disk usage) as requested
✘
✔︎
✔︎
Compliance
Review compliance documents requested by 3rd parties
✚
✔︎
✔︎
Attain compliance with Essential 8 Level 1
✘
✚
✔︎
Maintain compliance with Essential 8 Level 1
✘
✚
✔︎
Certify compliance with Essential 8 Level 1 (3rd party)
✘
✚
✚
Costs
Workstation - onboard
$70
$100
$130
Mobile - onboard
✘
$20
$30
Workstation - ongoing
$70/m
$100/m
$130/m
Mobile - ongoing
✘
$15/m
$20/m
Discount for additional services compared to casual support
10%
15%
20%
Callout fee, outside business hours or outside business premises
$100
$100
$100
Plans & Information
Standard
Business
Enterprise
Corporate Devices
✘
✔︎
✔︎
Personal Devices
✔︎
✘
✘
Access to Client Portal
✔︎
✔︎
✔︎
IT Documentation
✔︎
✔︎
✔︎
Monthly Executive Report
✔︎
✔︎
✔︎
Bi-Annual Technology Business Review
✔︎
✔︎
✔︎
Support
OS support, patching (while supported by OS manufacturer)
✔︎
✔︎
✔︎
App installation, removal, support, and patching
✔︎
✔︎
✔︎
Remote support, business hours
✔︎
✔︎
✔︎
Onsite support, business hours (travel fees may apply)
✘
✔︎
✔︎
Remote support, extended hours
✘
✘
✔︎
Onsite support, extended hours (travel fees may apply)
✘
✘
✔︎
Printing and scanning support
✔︎
✔︎
✔︎
Network connectivity (inc VPN)
✔︎
✔︎
✔︎
Network equipment if provided by supplier (excludes cabling)
✔︎
✔︎
✔︎
Network equipment if not provided by supplier (excludes cabling)
✚
✚
✔︎
Purchase, setup, deliver devices (purchase and delivery fees apply)
✚
✔︎
✔︎
Migrate data between managed devices
✚
✔︎
✔︎
Migrate data to/from non-managed devices or other sources
✚
✚
✚
Reset device at end of life
✘
✔︎
✔︎
Dispose of device at end of life
✘
✔︎
✔︎
Response time for requests (business hours)
6
4
2
Resolution target for requests (business hours)
8
6
4
Security
Managed anti-virus and anti-malware (workstations only)
✔︎
✔︎
✔︎
Block end-user admin access for client-owned devices
✘
✔︎
✔︎
24 x 7 x 365 device security and status monitoring
✘
✔︎
✔︎
Simulated bi-annual phishing attack
✘
✔︎
✔︎
Zero-trust security implementation and maintenance
✘
✔︎
✔︎
Dark web monitoring of credentials
✘
✔︎
✔︎
Reset and redeploy existing device
✘
✔︎
✔︎
Lock device ownership to client
✘
✔︎
✔︎
Remote wipe if device is lost or stolen
✘
✔︎
✔︎
Enforce corporate policies, including app hardening
✘
✔︎
✔︎
Limit data leakage (e.g. restrict iCloud, USB disk usage) as requested
✘
✔︎
✔︎
Compliance
Review compliance documents requested by 3rd parties
✚
✔︎
✔︎
Attain compliance with Essential 8 Level 1
✘
✚
✔︎
Maintain compliance with Essential 8 Level 1
✘
✚
✔︎
Certify compliance with Essential 8 Level 1 (3rd party)
✘
✚
✚
Costs
Workstation - onboard
$70
$100
$130
Mobile - onboard
✘
$20
$30
Workstation - ongoing
$70/m
$100/m
$130/m
Mobile - ongoing
✘
$15/m
$20/m
Discount for additional services compared to casual support
10%
15%
20%
Callout fee, outside business hours or outside business premises
$100
$100
$100
Plans & Information
Standard
Business
Enterprise
Corporate Devices
✘
✔︎
✔︎
Personal Devices
✔︎
✘
✘
Access to Client Portal
✔︎
✔︎
✔︎
IT Documentation
✔︎
✔︎
✔︎
Monthly Executive Report
✔︎
✔︎
✔︎
Bi-Annual Technology Business Review
✔︎
✔︎
✔︎
Support
OS support, patching (while supported by OS manufacturer)
✔︎
✔︎
✔︎
App installation, removal, support, and patching
✔︎
✔︎
✔︎
Remote support, business hours
✔︎
✔︎
✔︎
Onsite support, business hours (travel fees may apply)
✘
✔︎
✔︎
Remote support, extended hours
✘
✘
✔︎
Onsite support, extended hours (travel fees may apply)
✘
✘
✔︎
Printing and scanning support
✔︎
✔︎
✔︎
Network connectivity (inc VPN)
✔︎
✔︎
✔︎
Network equipment if provided by supplier (excludes cabling)
✔︎
✔︎
✔︎
Network equipment if not provided by supplier (excludes cabling)
✚
✚
✔︎
Purchase, setup, deliver devices (purchase and delivery fees apply)
✚
✔︎
✔︎
Migrate data between managed devices
✚
✔︎
✔︎
Migrate data to/from non-managed devices or other sources
✚
✚
✚
Reset device at end of life
✘
✔︎
✔︎
Dispose of device at end of life
✘
✔︎
✔︎
Response time for requests (business hours)
6
4
2
Resolution target for requests (business hours)
8
6
4
Security
Managed anti-virus and anti-malware (workstations only)
✔︎
✔︎
✔︎
Block end-user admin access for client-owned devices
✘
✔︎
✔︎
24 x 7 x 365 device security and status monitoring
✘
✔︎
✔︎
Simulated bi-annual phishing attack
✘
✔︎
✔︎
Zero-trust security implementation and maintenance
✘
✔︎
✔︎
Dark web monitoring of credentials
✘
✔︎
✔︎
Reset and redeploy existing device
✘
✔︎
✔︎
Lock device ownership to client
✘
✔︎
✔︎
Remote wipe if device is lost or stolen
✘
✔︎
✔︎
Enforce corporate policies, including app hardening
✘
✔︎
✔︎
Limit data leakage (e.g. restrict iCloud, USB disk usage) as requested
✘
✔︎
✔︎
Compliance
Review compliance documents requested by 3rd parties
✚
✔︎
✔︎
Attain compliance with Essential 8 Level 1
✘
✚
✔︎
Maintain compliance with Essential 8 Level 1
✘
✚
✔︎
Certify compliance with Essential 8 Level 1 (3rd party)
✘
✚
✚
Costs
Workstation - onboard
$70
$100
$130
Mobile - onboard
✘
$20
$30
Workstation - ongoing
$70/m
$100/m
$130/m
Mobile - ongoing
✘
$15/m
$20/m
Discount for additional services compared to casual support
10%
15%
20%
Callout fee, outside business hours or outside business premises