iCare Managed Services
All-Inclusive support with security in mind.
iCare Managed Services
All-Inclusive support with security in mind.
iCare Managed Services
All-Inclusive support with security in mind.
Tiers of service
Standard
Personal Devices Only
$70
per workstation
Onboarding: $70 per workstation
OS Patching & Support
App Patching & Support
Printing Support
Managed Anti-Virus
Business
Corporate devices only
$100
per workstation/mobile device
Mobile devices: $15 per month
Onboarding: $100 per workstation, $20 per mobile
All of Standard features
On-site Support
Hardware Procurement & Management
Corporate Device Ownership
Zero Trust Security Implementation
Review Compliance Documentation
Enterprise
Workstations and mobile devices
$130
per workstation/mobile device
Mobile devices: $20 per month
Onboarding: $130 per workstation, $30 per mobile
All of Business features
Extended Hours Support
Attain & Maintain
Essential 8 Level 1
All of our plans include
Bespoke client portal
IT documentation
Monthly executive report
Bi-annual technology business review
Discount for additional services compared to casual support: 10% (Standard), 15% (Business), 20% (Enterprise). Callout fee, outside business hours or outside business premises: $100.
Standard
Personal Devices Only
$70
per workstation
Onboarding: $70 per workstation
OS Patching & Support
App Patching & Support
Printing Support
Managed Anti-Virus
Business
Corporate devices only
$100
per workstation/mobile device
Mobile devices: $15 per month
Onboarding: $100 per workstation, $20 per mobile
All of Standard features
On-site Support
Hardware Procurement & Management
Corporate Device Ownership
Zero Trust Security Implementation
Review Compliance Documentation
Enterprise
Workstations and mobile devices
$130
per workstation/mobile device
Mobile devices: $20 per month
Onboarding: $130 per workstation, $30 per mobile
All of Business features
Extended Hours Support
Attain & Maintain
Essential 8 Level 1
All of our plans include
Bespoke client portal
IT documentation
Monthly executive report
Bi-annual technology business review
Discount for additional services compared to casual support: 10% (Standard), 15% (Business), 20% (Enterprise). Callout fee, outside business hours or outside business premises: $100.
Tier Matrix
| Standard | Business | Enterprise | |
|---|---|---|---|
| Plans & Information | |||
| Corporate devices | ✘ | Included | Included |
| Personal devices | Included | ✘ | ✘ |
| Access to client portal | Included | Included | Included |
| IT documentation | Included | Included | Included |
| Monthly executive report | Included | Included | Included |
| Bi-annual technology business review | Included | Included | Included |
| Support | |||
| OS support, patching (while supported by OS manufacturer) | Included | Included | Included |
| App installation, removal, support, and patching | Included | Included | Included |
| Remote support, business hours | Included | Included | Included |
| Onsite support, business hours (travel fees may apply) | ✘ | Included | Included |
| Remote support, extended hours | ✘ | ✘ | Included |
| Onsite support, extended hours (travel fees may apply) | ✘ | ✘ | Included |
| Printing and scanning support | Included | Included | Included |
| Network connectivity (inc VPN) | Included | Included | Included |
| Network equipment if provided by supplier (excludes cabling) | Included | Included | Included |
| Network equipment if not provided by supplier (excludes cabling) | Additional fees apply | Additional fees apply | Included |
| Purchase, setup, deliver devices (purchase and delivery fees apply) | Additional fees apply | Included | Included |
| Migrate data between managed devices | Additional fees apply | Included | Included |
| Migrate data to/from non-managed devices or other sources | Additional fees apply | Additional fees apply | Additional fees apply |
| Reset device at end of life | ✘ | Included | Included |
| Dispose of device at end of life | ✘ | Included | Included |
| Response time for requests (business hours) | 6 | 4 | 2 |
| Resolution target for requests (business hours) | 8 | 6 | 4 |
| Security | |||
| Managed anti-virus and anti-malware (workstations only) | Included | Included | Included |
| Block end-user admin access for client-owned devices | ✘ | Included | Included |
| 24 x 7 x 365 device security and status monitoring | ✘ | Included | Included |
| Simulated bi-annual phishing attack | ✘ | Included | Included |
| Zero-trust security implementation and maintenance | ✘ | Included | Included |
| Dark web monitoring of credentials | ✘ | Included | Included |
| Reset and redeploy existing device | ✘ | Included | Included |
| Lock device ownership to client | ✘ | Included | Included |
| Remote wipe if device is lost or stolen | ✘ | Included | Included |
| Enforce corporate policies, including app hardening | ✘ | Included | Included |
| Limit data leakage (e.g. restrict iCloud, USB disk usage) as requested | ✘ | Included | Included |
| Compliance | |||
| Review compliance documents requested by 3rd parties | Additional fees apply | Included | Included |
| Attain compliance with Essential 8 Level 1 | ✘ | Additional fees apply | Included |
| Maintain compliance with Essential 8 Level 1 | ✘ | Additional fees apply | Included |
| Certify compliance with Essential 8 Level 1 (3rd party) | ✘ | Additional fees apply | Additional fees apply |
| Costs | |||
| Workstation - onboard | $70 | $100 | $130 |
| Mobile - onboard | ✘ | $20 | $30 |
| Workstation - ongoing | $70/m | $100/m | $130/m |
| Mobile - ongoing | ✘ | $15/m | $20/m |
| Discount for additional services compared to casual support | 10% | 15% | 20% |
| Callout fee, outside business hours or outside business premises | $100 | $100 | $100 |
| Standard | Business | Enterprise |
|---|---|---|
| Plans & Information | ||
| Corporate devices | ||
| ✘ | Included | Included |
| Personal devices | ||
| Included | ✘ | ✘ |
| Access to client portal | ||
| Included | Included | Included |
| IT documentation | ||
| Included | Included | Included |
| Monthly executive report | ||
| Included | Included | Included |
| Bi-annual technology business review | ||
| Included | Included | Included |
| Support | ||
| OS support, patching (while supported by OS manufacturer) | ||
| Included | Included | Included |
| App installation, removal, support, and patching | ||
| Included | Included | Included |
| Remote support, business hours | ||
| Included | Included | Included |
| Onsite support, business hours (travel fees may apply) | ||
| ✘ | Included | Included |
| Remote support, extended hours | ||
| ✘ | ✘ | Included |
| Onsite support, extended hours (travel fees may apply) | ||
| ✘ | ✘ | Included |
| Printing and scanning support | ||
| Included | Included | Included |
| Network connectivity (inc VPN) | ||
| Included | Included | Included |
| Network equipment if provided by supplier (excludes cabling) | ||
| Included | Included | Included |
| Network equipment if not provided by supplier (excludes cabling) | ||
| Additional fees apply | Additional fees apply | Included |
| Purchase, setup, deliver devices (purchase and delivery fees apply) | ||
| Additional fees apply | Included | Included |
| Migrate data between managed devices | ||
| Additional fees apply | Included | Included |
| Migrate data to/from non-managed devices or other sources | ||
| Additional fees apply | Additional fees apply | Additional fees apply |
| Reset device at end of life | ||
| ✘ | Included | Included |
| Dispose of device at end of life | ||
| ✘ | Included | Included |
| Response time for requests (business hours) | ||
| 6 | 4 | 2 |
| Resolution target for requests (business hours) | ||
| 8 | 6 | 4 |
| Security | ||
| Managed anti-virus and anti-malware (workstations only) | ||
| Included | Included | Included |
| Block end-user admin access for client-owned devices | ||
| ✘ | Included | Included |
| 24 x 7 x 365 device security and status monitoring | ||
| ✘ | Included | Included |
| Simulated bi-annual phishing attack | ||
| ✘ | Included | Included |
| Zero-trust security implementation and maintenance | ||
| ✘ | Included | Included |
| Dark web monitoring of credentials | ||
| ✘ | Included | Included |
| Reset and redeploy existing device | ||
| ✘ | Included | Included |
| Lock device ownership to client | ||
| ✘ | Included | Included |
| Remote wipe if device is lost or stolen | ||
| ✘ | Included | Included |
| Enforce corporate policies, including app hardening | ||
| ✘ | Included | Included |
| Limit data leakage (e.g. restrict iCloud, USB disk usage) as requested | ||
| ✘ | Included | Included |
| Compliance | ||
| Review compliance documents requested by 3rd parties | ||
| Additional fees apply | Included | Included |
| Attain compliance with Essential 8 Level 1 | ||
| ✘ | Additional fees apply | Included |
| Maintain compliance with Essential 8 Level 1 | ||
| ✘ | Additional fees apply | Included |
| Certify compliance with Essential 8 Level 1 (3rd party) | ||
| ✘ | Additional fees apply | Additional fees apply |
| Costs | ||
| Workstation - onboard | ||
| $70 | $100 | $130 |
| Mobile - onboard | ||
| ✘ | $20 | $30 |
| Workstation - ongoing | ||
| $70/m | $100/m | $130/m |
| Mobile - ongoing | ||
| ✘ | $15/m | $20/m |
| Discount for additional services compared to casual support | ||
| 10% | 15% | 20% |
| Callout fee, outside business hours or outside business premises | ||
| $100 | $100 | $100 |
| Standard | Business | Enterprise | |
|---|---|---|---|
| Plans & Information | |||
| Corporate devices | ✘ | Included | Included |
| Personal devices | Included | ✘ | ✘ |
| Access to client portal | Included | Included | Included |
| IT documentation | Included | Included | Included |
| Monthly executive report | Included | Included | Included |
| Bi-annual technology business review | Included | Included | Included |
| Support | |||
| OS support, patching (while supported by OS manufacturer) | Included | Included | Included |
| App installation, removal, support, and patching | Included | Included | Included |
| Remote support, business hours | Included | Included | Included |
| Onsite support, business hours (travel fees may apply) | ✘ | Included | Included |
| Remote support, extended hours | ✘ | ✘ | Included |
| Onsite support, extended hours (travel fees may apply) | ✘ | ✘ | Included |
| Printing and scanning support | Included | Included | Included |
| Network connectivity (inc VPN) | Included | Included | Included |
| Network equipment if provided by supplier (excludes cabling) | Included | Included | Included |
| Network equipment if not provided by supplier (excludes cabling) | Additional fees apply | Additional fees apply | Included |
| Purchase, setup, deliver devices (purchase and delivery fees apply) | Additional fees apply | Included | Included |
| Migrate data between managed devices | Additional fees apply | Included | Included |
| Migrate data to/from non-managed devices or other sources | Additional fees apply | Additional fees apply | Additional fees apply |
| Reset device at end of life | ✘ | Included | Included |
| Dispose of device at end of life | ✘ | Included | Included |
| Response time for requests (business hours) | 6 | 4 | 2 |
| Resolution target for requests (business hours) | 8 | 6 | 4 |
| Security | |||
| Managed anti-virus and anti-malware (workstations only) | Included | Included | Included |
| Block end-user admin access for client-owned devices | ✘ | Included | Included |
| 24 x 7 x 365 device security and status monitoring | ✘ | Included | Included |
| Simulated bi-annual phishing attack | ✘ | Included | Included |
| Zero-trust security implementation and maintenance | ✘ | Included | Included |
| Dark web monitoring of credentials | ✘ | Included | Included |
| Reset and redeploy existing device | ✘ | Included | Included |
| Lock device ownership to client | ✘ | Included | Included |
| Remote wipe if device is lost or stolen | ✘ | Included | Included |
| Enforce corporate policies, including app hardening | ✘ | Included | Included |
| Limit data leakage (e.g. restrict iCloud, USB disk usage) as requested | ✘ | Included | Included |
| Compliance | |||
| Review compliance documents requested by 3rd parties | Additional fees apply | Included | Included |
| Attain compliance with Essential 8 Level 1 | ✘ | Additional fees apply | Included |
| Maintain compliance with Essential 8 Level 1 | ✘ | Additional fees apply | Included |
| Certify compliance with Essential 8 Level 1 (3rd party) | ✘ | Additional fees apply | Additional fees apply |
| Costs | |||
| Workstation - onboard | $70 | $100 | $130 |
| Mobile - onboard | ✘ | $20 | $30 |
| Workstation - ongoing | $70/m | $100/m | $130/m |
| Mobile - ongoing | ✘ | $15/m | $20/m |
| Discount for additional services compared to casual support | 10% | 15% | 20% |
| Callout fee, outside business hours or outside business premises | $100 | $100 | $100 |
| Standard | Business | Enterprise |
|---|---|---|
| Plans & Information | ||
| Corporate devices | ||
| ✘ | Included | Included |
| Personal devices | ||
| Included | ✘ | ✘ |
| Access to client portal | ||
| Included | Included | Included |
| IT documentation | ||
| Included | Included | Included |
| Monthly executive report | ||
| Included | Included | Included |
| Bi-annual technology business review | ||
| Included | Included | Included |
| Support | ||
| OS support, patching (while supported by OS manufacturer) | ||
| Included | Included | Included |
| App installation, removal, support, and patching | ||
| Included | Included | Included |
| Remote support, business hours | ||
| Included | Included | Included |
| Onsite support, business hours (travel fees may apply) | ||
| ✘ | Included | Included |
| Remote support, extended hours | ||
| ✘ | ✘ | Included |
| Onsite support, extended hours (travel fees may apply) | ||
| ✘ | ✘ | Included |
| Printing and scanning support | ||
| Included | Included | Included |
| Network connectivity (inc VPN) | ||
| Included | Included | Included |
| Network equipment if provided by supplier (excludes cabling) | ||
| Included | Included | Included |
| Network equipment if not provided by supplier (excludes cabling) | ||
| Additional fees apply | Additional fees apply | Included |
| Purchase, setup, deliver devices (purchase and delivery fees apply) | ||
| Additional fees apply | Included | Included |
| Migrate data between managed devices | ||
| Additional fees apply | Included | Included |
| Migrate data to/from non-managed devices or other sources | ||
| Additional fees apply | Additional fees apply | Additional fees apply |
| Reset device at end of life | ||
| ✘ | Included | Included |
| Dispose of device at end of life | ||
| ✘ | Included | Included |
| Response time for requests (business hours) | ||
| 6 | 4 | 2 |
| Resolution target for requests (business hours) | ||
| 8 | 6 | 4 |
| Security | ||
| Managed anti-virus and anti-malware (workstations only) | ||
| Included | Included | Included |
| Block end-user admin access for client-owned devices | ||
| ✘ | Included | Included |
| 24 x 7 x 365 device security and status monitoring | ||
| ✘ | Included | Included |
| Simulated bi-annual phishing attack | ||
| ✘ | Included | Included |
| Zero-trust security implementation and maintenance | ||
| ✘ | Included | Included |
| Dark web monitoring of credentials | ||
| ✘ | Included | Included |
| Reset and redeploy existing device | ||
| ✘ | Included | Included |
| Lock device ownership to client | ||
| ✘ | Included | Included |
| Remote wipe if device is lost or stolen | ||
| ✘ | Included | Included |
| Enforce corporate policies, including app hardening | ||
| ✘ | Included | Included |
| Limit data leakage (e.g. restrict iCloud, USB disk usage) as requested | ||
| ✘ | Included | Included |
| Compliance | ||
| Review compliance documents requested by 3rd parties | ||
| Additional fees apply | Included | Included |
| Attain compliance with Essential 8 Level 1 | ||
| ✘ | Additional fees apply | Included |
| Maintain compliance with Essential 8 Level 1 | ||
| ✘ | Additional fees apply | Included |
| Certify compliance with Essential 8 Level 1 (3rd party) | ||
| ✘ | Additional fees apply | Additional fees apply |
| Costs | ||
| Workstation - onboard | ||
| $70 | $100 | $130 |
| Mobile - onboard | ||
| ✘ | $20 | $30 |
| Workstation - ongoing | ||
| $70/m | $100/m | $130/m |
| Mobile - ongoing | ||
| ✘ | $15/m | $20/m |
| Discount for additional services compared to casual support | ||
| 10% | 15% | 20% |
| Callout fee, outside business hours or outside business premises | ||
| $100 | $100 | $100 |