Microsoft 365
Tenancy
Setup Tenancy
Setup Microsoft Tenancy
Add Primary Domain
Configure DNS
75$AUD
Extend Tenancy
Add Additional Domain
Configure DNS
25$AUD
Services
Obtain and manage licences
Create and maintains users
Reset user passwords
Activate MFA
Email Signatures
Standardise email signatures across your business and all devices
Minimum: 5 mailboxes
$50 setup
$5 / mbox / m
Email Migration
Automatic migration of existing emails from IMAP or GMail: $50 / mbox
Note: If manual mail migration (e.g. POP) is required then standard technical support fees apply
Services
Manage users, groups, aliases and distribution lists
Convert user mailboxes to and from shared mailboxes
Configure mail flow rules
Investigate mail delivery issues
Licensing
Exchange
Plan 1 (50GB mailbox + 50 GB archive): $12 / m
Plan 2 (100GB mailbox + Unlimited archive): $17 / m
M365 Apps for Business
Office apps (PC, Mac), excluding Teams
$18 / m
M365 Business Basic
50GB mailbox + 50 GB archive
Office apps (browser, mobile) including Teams and Sharepoint
$16 / m
M365 Business Standard (No Teams)
50GB mailbox + 50 GB archive
Office apps (PC, Mac, browser, mobile) including Sharepoint
$23 / m
Backups
Cloud Backups
Backup beyond Microsoft’s 30-day retention period
Covers Exchange, OneDrive, and SharePoint
Australian data centre
1 TB of storage
7 year data retention
Free restore
Exchange Only
Backup Exchange mailbox only
4$AUD/month/user
Everything
Backup Exchange, OneDrive, SharePoint
6$AUD/month/user
Cloud-Hosted VoIP Phones
Professional PBX
Your own dedicated, secure, cloud-hosted server
Port existing and add new phone numbers
Bring existing AU, NZ, 1300, and 0800 numbers
Add phone numbers if needed
Extensions and DIDs (if purchased)
Assign an extension to staff, queues, and groups
Assign phone numbers to direct in-dial extensions
Handle incoming calls professionally
Use digital receptionists to answer and direct calls
Direct calls to staff, queues, or groups
Use a variety of ring strategies for queues and groups
Use music on hold to retain and inform callers
Use the included music or hold or add your own
Direct out-of-hours calls internally, externally, or to voicemail
Receive voicemails as emails with audio attachment
Recording, training, monitoring
Record incoming and outgoing calls
Listen-in or join a call in progress (PIN protected)
Receive regular call reports via email
Flexible implementation
Use a handset or the free smartphone app
Works anywhere with an internet connection
Save money with free internal calls
User portal for status, forwarding, voicemail, history
Integrates with Office 365 logins
Create and join conferences with secure PIN access
Send and receive faxes as PDFs
Pricing
PBX
Includes setup and maintenance
Add or remove extensions as needed
Minimum 6 extensions
$20 / extension / m
Calls (AU)
Outgoing: Landlines, mobiles, 13xx (Swoop)
$30 / channel / m (minimum 4 channels)
Includes up to 10 phone numbers
Additional phone numbers: $6 each / m
Incoming 1300 number hosting
Unlimited calls (from AU landlines, mobiles): $30 each / m
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Porting
Plan 1 (50GB mailbox + 50 GB archive): $12 / m
Plan 2 (100GB mailbox + Unlimited archive): $17 / m
Handsets
Select from a range of Yealink handsets and conference phones to suit all budgets
Contact us for handset pricing
Handset setup: $60 / handset
Office SBC
An SBC (session border control) device connects handsets to your PBX effortlessly
Required for offices of 3+ handsets
First SBC: Free
Additional SBCs: $10 / m
Domains & Web Hosting
Domains
Registration and renewal
Identity protection (non-AU domains only)
DNS hosting and record management
SPF, DMARC, DKIM management
Addition to Microsoft Tenancy
Annual commitment, billed monthly
Pricing
.au .nz .uk .com .org .net: $8/m
Contact us for other domains
Domain migration
Includes transfer of DNS records
One off fee: $40
Web Hosting
Gold Hosting
20 GB storage
30-day backup history
7-day rotating snapshots
Separate dev server if needed
SSL certificate
Wordfence for 2FA WordPress login
$40/m
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Silver Hosting
Shared cPanel server for WordPress
Secure access via password
5 GB storage
30-day backup history
SSL certificate
$25/m
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Bronze Hosting
Shared CPanel server for HTML
Secure access via password
2 GB storage
30-day backup history
SSL certificate
$15/m
Cloud Backups
Backup your server, NAS, desktops, and laptops to the cloud. Each device requires a licence, and you can pool your data to save money.
Server (Australia)
Windows on-premise server (image and files) or cloud-based server (files only)
Includes 500 GB storage
$90/m per instance
Workstation/NAS (Australia)
Windows and Mac
Windows or Mac (image or files) or NAS (files only, requires tethered PC or Mac)
Includes 100 GB storage
$20/m per computer
Workstation (USA)
Available for Windows or Mac
Not available for Server or NAS
Unlimited storage
$14/m per computer
Microsoft 365 (Australia)
Available for Windows or Mac
Not available for Server or NAS
Unlimited storage
$14/m per computer
Setup, Restore, Retention
Setup and Restore are charged at our standard support rates
Retention: 1 month
We recommend annual test restores
Purchase Extra Storage
Storage is rounded up to the nearest 100 GB
Storage can be pooled across all instances
Additional storage: 12c/GB
Travel & Minimums
Service Area (Minimum Charge)
Onsite Support
Up to 1/2 hr drive: 1 hr min, then 15 min increments
1/2 – 1 hr drive: 2 hr min, then 15 min increments
Further: Contact us for pricing
Remote Support
Minimum: 30 mins, then 15 min increments
Business Hours
Standard business hours: M-F, 9am – 5pm
Out of hours and weekends: 1.5x rate increase
Public holidays: 2x rate increase
Travel & Transport
Parking fees: on-charged if not provided
Taxi: on-charged if expediency requested
Hardware + software pickup: $20 / 15 min