Effective 1st Jan 2026
Technical Support
Casual Support
$200 / hr
Remote: Minimum 15 minutes
Onsite: Minimum 1 hour
Onsite callout
Sydney metro: $100
Further: call us
iCare Managed Services
Unlimited remote and on-site technical support
Lock corporate devices to your company
Device management
Anti-virus
Available for corporate and personally-owned devices
Click here for full feature list
Standard
Workstation: $70 onboarding + $70 / m ongoing
Mobile: Not available
Discount for additional services compared to casual support: 10%
Business
Workstation: $100 onboarding + $100 / m ongoing
Mobile: $20 onboarding + $15 / m ongoing
Discount for additional services compared to casual support: 15%
Enterprise
Workstation: $130 onboarding + $130 / m ongoing
Mobile: $30 onboarding + $20 / m ongoing
Discount for additional services compared to casual support: 20%
Callout
Callout fee, outside business hours or outside business premises
$100 (all levels)
Microsoft 365
Tenancy
The Microsoft 365 tenancy is the space within which domains, users, licenses, and security reside.
New tenancy with primary domain
Setup Microsoft Tenancy, add primary domain, configure DNS
$75
Additional domain
Add additional domain to an existing tenancy, configure DNS
$25
Licensing
Exchange Plan 1
Email: 50GB mailbox + 50 GB archive
$12 / m
Exchange Plan 2
Email: 100GB mailbox + Unlimited archive
$17 / m
Apps for Business
Desktop, browser, and mobile versions of Office apps, excluding Teams
$18 / m
Business Basic
Browser and mobile versions of Office apps, Sharepoint, Teams
Email: 50GB mailbox + 50 GB archive
$16 / m
Business Standard (No Teams)
Desktop, browser, and mobile versions of Office apps, Sharepoint
Email: 50GB mailbox + 50 GB archive
$23 / m
Business Standard
Desktop, browser, and mobile versions of Office apps, Sharepoint, Teams
Email: 50GB mailbox + 50 GB archive
$27 / m
Business Premium
Desktop, browser, and mobile versions of Office apps, Sharepoint, Teams, and Intune
Email: 50GB mailbox + unlimited archive
$41 / m
SharePoint, OneDrive, Teams management
Administration, management for Sharepoint, OneDrive, and Teams
Includes Essential 8 or SMB 1001 compliance (applicable iCare subscription required)
Assistance with sharing with external parties
Unlimited SharePoint sites and Teams
Excludes Sharepoint Site Development
$12 / user / m
Email add-ons
Migration
Automated
From IMAP or Gmail
$50 / mbox
Manual
From POP or devices
$ - per standard technical support rates
Signatures
Setup email signatures
Standardise email signatures across your business and all devices
$50
Manage email signatures, including making changes
Ongoing
$3.50 / mbox / m
Backups
Cloud Backups
Backup beyond Microsoft's or Google's standard 30 day retention
Unlimited storage and retention (from setup date)
Includes all Microsoft Tenancy or Google Workspace data
Microsoft: Exchange, SharePoint, OneDrive, and Teams
Google: Gmail, Drive, Meet, and Calendar
OneDrive backup includes desktop and documents folders for computers with desktop and documents mirroring enabled
Australian data centre
No charge for restore (for iCare clients)
$4 / user / m
Endpoint Backups
Windows or Mac whole computer backup
No charge for restore (for iCare clients)
$12 / computer / m
Domains & Web Hosting
Domains
Web Hosting
Gold Hosting
20 GB storage
30-day backup history
7-day rotating snapshots
Separate dev server if needed
SSL certificate
Wordfence for 2FA WordPress login
$40 / m
Silver Hosting
Shared cPanel server for WordPress
Secure access via password
5 GB storage
30-day backup history
SSL certificate
$25 / m
Bronze Hosting
Shared CPanel server for HTML
Secure access via password
2 GB storage
30-day backup history
SSL certificate
$15 / m
Hours and onsite support
Business Hours
Standard hours: M-F, 9am – 5pm
Out of hours and weekends: 1.5x rate increase
Public holidays: 2x rate increase
Service area and travel
Standard service area is greater Sydney
Parking fees are on-charged if parking not provided
Taxi fees are on-charged