Ben runs the day-to-day IT operations, managing infrastructure and service delivery for clients across Sydney. • Manages Microsoft 365 multi-tenant environments, Intune/Autopilot deployments, and Apple device management via ABM/MDM • Builds and maintains network infrastructure, RMM, and security tooling (NinjaOne, SentinelOne, CIPP) • Develops proprietary internal platforms like PanelOne and ClusterOne to streamline MSP service delivery