Rates

Effective 1st July 2022

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Technical Support

Casual Support

PAYG

PAYG casual tech support:

  • $180/hr
Prepaid

Prepay for casual tech support and save:

  • 10 hours$1,600 ($160/hr, valid  12mths)

iCare Managed Services

FEATURES
  • Desktop support for PC and Mac
  • Server support for Windows and NAS
  • Unlimited remote and on-site support
  • Setup new computers with standard apps
  • Migrate computers to another user
  • Wipe old computer for disposal
  • Operating system and included apps
  • Network connectivity
  • Printing and scanning
  • Microsoft Office apps
  • Web browsers
  • Installation support for other apps
  • Mac support also for Pages, Numbers, Keynote
Pricing
  • Server (Windows, NAS): $120/m
  • PC / Mac: $80/m
  • Network: $40/loc/m
Minimums & Term
  • 24 month min term, then monthly
  • Min: 3 computers + 1 network
Additional Services
  • Managed Antivirus (Sophos Intercept Advanced): $10 / m
  • Cloud backups: see below
  • Out of scope services: $160/hr

Microsoft 365

About our Microsoft Service

Our Microsoft 365 service includes licences and support for all the day-to-day management of your Microsoft Tenancy, with a focus on issue prevention and security.

Note: Management and technical support for email clients (e.g. Outlook, Apple Mail), SharePoint and OneDrive is billable at standard technical support rates.

  • Manage Tenancy security
  • Obtain and manage licences
  • Create and maintains users
  • Reset user passwords
  • Activate MFA (multi-factor authentication)
  • Create, edit, and delete groups and aliases
  • Convert user mailboxes to shared mailboxes
  • Configure mail flow rules for shared mailboxes
  • Investigating mail delivery issues

Microsoft Tenancy

Setup
  • Set up Microsoft Tenancy
  • Add primary domain
  • Configure DNS
  • $75
Extend
  • Add additional domain
  • Configure DNS
  • $25
Migrate
  • Migrate existing email from IMAP
  • $30 / mbox
Other

Exchange Email

Exchange Plan 1
  • 50GB mailbox + 50 GB archive
  • $11 / m
Exchange Plan 2
  • 100GB mailbox +¬†Unlimited archive
  • $16 / m
Exchange Online Archiving
  • Add unlimited archive to Exchange
  • Requires existing Exchange mailbox
  • $7 / m
EMAIL SIGNATURES
  • Standardise email footer signatures across your business
  • Automatically include professional signatures to emails from all devices
  • Minimum: 5 mailboxes
  • $50 setup
  • $5 / mbox / m

Office Apps

365 APPS for Business
  • Office apps for PC/Mac
  • Note: Does not include Teams
  • $16 / m
365 Business Basic
  • 50GB mailbox +¬†50 GB archive
  • Office apps online (web browser)
  • Office apps for mobile devices
  • Includes Teams
  • $13 / m
365 Business Standard
  • 50GB mailbox +¬†50 GB archive
  • Office apps online (web browser)
  • Office apps for mobile devices
  • Office apps for desktop (PC/Mac)
  • Includes Teams
  • $25 / m
365 Business Premium
  • 50GB mailbox + Unlimited archive
  • Office apps online (web browser)
  • Office apps for mobile devices
  • Office apps for desktop (PC/Mac)
  • Includes Teams
  • $38 / m

3CX Cloud-hosted VoIP

Features

  • Dedicated 3CX cloud-hosted VoIP server
  • Unlimited configuration changes
  • Add or remove extensions as needed
  • Unlimited queues and ring groups
  • Direct in-dial to extensions, queues, groups
  • Voicemail to email
  • Call recording
  • Simultaneous ring on extension and mobile
  • Automatic day/night business hours
  • Manual day/night override
  • Call reports emailed to you as needed

Inclusions & Pricing

  • Deployment and setup
  • Connection to carrier(s)
  • Unlimited configuration changes
  • Setup of physical handsets and soft phones
  • Includes 1 x SBC for office
  • Add or remove extensions as needed
  • Min 24 month term, min 4 extensions
  • $15/ext/m

* Excludes handsets, internet connection, and carrier charges

Handsets

  • Select from a range of Yealink handsets
  • Handsets to suit all budgets
  • Includes free soft phone app
Additional SBC
  • Used for second office
  • $120

Domains & Web Hosting

Domain and DNS

  • Domain registration or renewal
  • DNS hosting
  • DNS zone record management
  • USA + Australian domains: $60/y
  • Other countries: $70/y

Gold Web Hosting

  • Dedicated virtual server for WordPress
  • Advanced secure access via PEM
  • 20 GB storage
  • 30-day backup history
  • 7-day rotating snapshots
  • Separate dev server if needed
  • SSL certificate
  • $30/m

Silver Web Hosting

  • Shared cPanel server for WordPress
  • Secure access via password
  • 2 GB storage
  • 30-day backup history
  • SSL certificate
  • $20/m

Bronze Web Hosting

  • Shared CPanel server for HTML
  • Secure access via password
  • 1 GB storage
  • 30-day backup history
  • SSL certificate
  • $10/m

Cloud Backups

Backup your server, NAS, desktops, and laptops to the cloud. Each device requires a licence, and you can pool your data to save money.

Server (Australia)

  • Windows on-premise server (image and files) or cloud-based server (files only)
  • Includes 500 GB storage
  • $90/m per instance

Workstation or NAS (Australia)

  • Windows and Mac
  • Windows or Mac (image or files) or NAS (files only, requires tethered PC or Mac)
  • Includes 100 GB storage
  • $20/m per computer

Purchase Extra Storage

  • Storage is rounded up to the nearest 100 GB
  • Storage can be pooled across all instances
  • Additional storage: 12c/GB

Workstation (USA)

  • Available for Windows or Mac
  • Not available for Server or NAS
  • Unlimited storage
  • $14/m per computer

Office 365 (Australia)

  • Backup Microsoft 365
  • Unlimited storage
  • $6/licence/m

Setup, Restore, Retention

  • Setup and Restore are charged at our standard support rates
  • Retention: 1 month
  • We recommend annual test restores

Travel & Minimums

Travel and Transport

  • Parking fees: on-charged if not provided
  • Taxi: on-charged if expediency requested
  • Hardware + software pickup: $20 / 15 min

Service Area, Minimum Charge

Onsite Support
  • Up to 1/2 hr drive: 1 hr min, then 15 min increments
  • 1/2 – 1 hr drive: 2 hr min, then 15 min increments
  • Further: Contact us for pricing
Remote Support
  • Minimum: 15 mins, then 15 min increments

Business Hours

  • Standard business hours: M-F, 9am – 5pm
  • Out of hours and weekends: 1.5x rate increase
  • Public holidays: 2x rate increase