iHelp IT
Business IT Services

Rates

Effective 1 Jan 2019

iCare Basic


Basic Protection

$15 / month / computer

  • For Mac and Windows PC
  • Hardware failure monitoring
  • Malware infection monitoring
  • Daily cloud backups
  • Term: 12 mths

Tech support sold separately

iCare Essentials


Essential Protection

$27.50 / month / computer

  • For Mac and Windows PC
  • Everything in iCare Basic
  • Daily cloud backups
  • Anti-virus and anti-malware software
  • Automated software updates
  • Backup monitoring
  • Self-serve backup recovery
  • Term: 12 mths

Tech support sold separately

iCare Managed Services


Protection + Support

$89 / computer / month
$49 / office network / month

  • For Mac and Windows PC
  • Everything in iCare Essentials
  • Remote and on-site tech support
  • Support for OS, Microsoft Office, printing, scanning, web browsers, networking
  • Setup new computer, wipe old one
  • Term: 24 mths
  • Minimum: 3 computers + 1 office network

Additional services: $160 / hr

Casual Support


Pay as you go or prepay and save.

Great for occasional support or anything not covered by an iCare Managed Services Agreement.

  • Casual: $180 / hr
  • Prepaid: 10 hours$160 / hr (valid  6 mths)
  • iCare additional services: $160 / hr

MDM Support


Jamf Now and Jamf Pro.

Configuration or management of a Jamf Now or Jamf Pro instance.

  • Casual: $150 / hr
  • Contact us for ongoing, per device pricing.
  • Tech support sold separately

Cloud Hosted PBX


  • $15 / ext / mth
  • Excludes handsets, internet connection, and carrier charges
  • Min 24 month term, min 4 extensions
  • See mycloudphones.com for full details

Exchange Mail Hosting


  • $10 / mbox / mth
  • 50 Gb storage
  • Service setup including DNS records
  • Account, group, alias, and password management
  • Manual mail migration fees apply

Domains, Web, DNS Hosting


  • Domain: $50 / 2 years
  • DNS only: $5 / domain / mth
  • Web + DNS: $30 / domain / mth
  • Includes SSD, DNS management, daily backups

Travel + Transport


  • Parking fees: on-charged if not provided
  • Taxi: on-charged if expediency requested
  • Hardware + software pickup: $20 / 15 min
  • Travel outside Zone 2: $20 / 15 min

Minimum Times, Extended Hours


 Min. timeRate
 Zone 1Zone 2Remote 
Mon – Fri, 8 am – 6 pm1 hr2 hrs15 min1 x
Other times1 hr2 hrs15 min1.5 x

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