Business IT Support Sydney - 100% Australian Owned and Operated

Rates

Effective 1 Sep 2021

Technical Support

Casual

PAYG casual tech support.

  • $180 / hr

Prepaid

Prepay for casual tech support and save.

  • 10 hours$1,600 ($160/hr, valid  12 mths)

iCare Managed Services

    • Desktop support for PC and Mac
    • Server support for Windows and NAS
    • Unlimited remote and on-site support
    • Includes:
      • Sophos Intercept X Advanced to protect against malware, exploits, & ransomware
      • Regular software updates
    • Scope of support includes:
      • Setup new computer with standard apps
      • Migrate computer to another user
      • Wipe old computer for disposal
      • Operating system and included apps
      • Network connectivity
      • Printing and scanning
      • Microsoft Office apps
      • Web browsers
      • Installation support for other apps
      • Mac support also for Pages, Numbers, Keynote
  •  

 

Minimums and Term

  • 24 month min term, then monthly
  • Min: 3 computers + 1 network

Pricing
  • Server (Windows, NAS): $120/m
  • PC / Mac: $80/m
  • Network: $40/loc/m
Additional Services
  • Cloud backups: see below
  • Out of scope services: $160/hr

Microsoft 365

Our Microsoft 365 licensing is a completely managed service. Pricing includes licences and support for all the day-to-day management of your Microsoft licences and Tenancy administration, with a focus on issue prevention and security.

Setup

  • Set up Microsoft Tenancy
  • Add primary domain
  • Configure DNS
  • $75

Extend

  • Add additional domain
  • Configure DNS
  • $25

Migrate

  • Migrate existing email from IMAP
  • $30/mbox

> Contact us for other Microsoft product pricing

Email

Exchange Plan 1

  • 50GB mailbox + 50 GB archive
  • $10/m

Exchange Plan 2

  • 100GB mailbox + Unlimited archive
  • $15/m

Exchange Online Archiving

  • Add unlimited archive to Exchange
  • Requires existing Exchange mailbox
  • $5/m

Office Apps

365 Apps for Business

  • Office apps for PC/Mac
  • Note: Does not include Teams
  • $12/m

Office Apps + Email

365 Business Basic

  • 50GB mailbox + 50 GB archive
  • Office apps online (web browser)
  • Office apps for mobile devices
  • $12/m

365 Business Standard

  • 50GB mailbox + 50 GB archive
  • Office apps online (web browser)
  • Office apps for mobile devices
  • Office apps for desktop (PC/Mac)
  • $20/m

365 Business Premium

  • 50GB mailbox + Unlimited archive
  • Office apps online (web browser)
  • Office apps for mobile devices
  • Office apps for desktop (PC/Mac)
  • $30/m

Tenancy Management Inclusions

  • Obtain and manage licences
  • Create and update users
  • Assign licences to users
  • Reset user passwords

 

  • Create and update groups and aliases
  • Delete users, groups, and aliases
  • Convert users mailboxes to shared mailboxes
  • Configure mail flow rules for shared mailboxes

 

  • Configure auto-responders for shared mailboxes
  • Configure Exchange online archive policies
  • Configure 2FA
  • Email trace for undeliverable mail

Dropbox for Business

3CX Cloud-hosted VoIP

Features

  • Dedicated 3CX cloud-hosted VoIP server
  • Unlimited configuration changes
  • Add or remove extensions as needed
  • Unlimited queues and ring groups
  • Direct in-dial to extensions, queues, groups
  • Voicemail to email
  • Call recording
  • Simultaneous ring on extension and mobile
  • Automatic day/night business hours
  • Manual day/night override
  • Call reports emailed to you as needed

Inclusions and Pricing

  • Deployment and setup
  • Connection to carrier(s)
  • Unlimited configuration changes
  • Setup of physical handsets and soft phones
  • Includes 1 x SBC for office
  • Add or remove extensions as needed
  • Min 24 month term, min 4 extensions
  • $15/ext/m

> Excludes handsets, internet connection, and carrier charges

Handsets

  • Select from a range of Yealink handsets
  • Handsets to suit all budgets
  • Includes free soft phone app

Additional SBC

  • Used for second office
  • $120

Domains and Web Hosting

Domain and DNS

  • Domain registration or renewal
  • DNS hosting
  • DNS zone record management
  • USA + Australian domains: $50/y
  • Other countries: $70/y

Gold Web Hosting

  • Dedicated virtual server for Wordpress
  • Advanced secure access via PEM
  • 20 GB storage
  • 30-day backup history
  • 7-day rotating snapshots
  • Separate dev server if needed
  • SSL certificate
  • $30/m

Silver Web Hosting

  • Shared CPanel server for Wordpress
  • Secure access via password
  • 2 GB storage
  • 30-day backup history
  • SSL certificate
  • $20/m

Bronze Web Hosting

  • Shared CPanel server for HTML
  • Secure access via password
  • 1 GB storage
  • 30-day backup history
  • SSL certificate
  • $10/m

Cloud Backups

Backup your server, NAS, desktops, and laptops to the cloud. Each device requires a licence, and you can pool your data to save money.

Server (Australia)

  • Windows on-premise server (image and files) or cloud-based server (files only)
  • Includes 500 GB storage
  • $90/m per instance

Workstation or NAS (Australia)

  • Windows and Mac
  • Windows or Mac (image or files) or NAS (files only, requires tethered PC or Mac)
  • Includes 100 GB storage
  • $20/m per computer

Purchase extra storage

  • Storage is rounded up to the nearest 100 GB
  • Storage can be pooled across all instances
  • Additional storage: 12c/GB

Workstation (USA)

  • Available for Windows or Mac
  • Not available for Server or NAS
  • Unlimited storage
  • $14/m per computer

Office 365 (Australia)

  • Backup Microsoft 365
  • Unlimited storage
  • $6/licence/m
  •  

Setup, Restore, Retention

  • Setup and Restore are charged at our standard support rates
  • Retention: 1 month
  • We recommend annual test restores

What can be backed up

  • Windows Server (on premise)
    • Requires Ultimate licence
    • Backup a machine image or files
  • Windows Server (in AWS Lightsail)
    • Required Server licence
    • Backup files only
  • PC and Mac desktop
    • Requires Desktop licence
    • Backup a machine image or files
  • NAS
    • Requires Ultimate licence
    • Backup files only
    • Note: Requires connected PC or Mac

Pricing

    • Licences
      • Ultimate: $50/m
      • Server: $25/m
      • Desktop: $9/m
    • Data (purchased separately)
      • Available in blocks of 1TB/m
      • Standard data retention is 1 calendar month
      • Shared among all devices
    • Data Residency options
      • USA: $30/TB/m
      • Australia: $100/TB/m
    • Setup and Restore
      • Charged at standard support rates
      • We recommend annual test restores

Data Privacy Compliance

    • Data housing (USA)
      • A secure data centre which is certified for SOC 2, ISO 27001 and PCI-DSS.
      • For data privacy compliance click here
      • $30/TB/m
    • Data housing (Australia)
      • A secure data centre which is certified for IRAP, ISO 27001, ISO 27017, ISO 27018, PCI DSS Level 1, and SOC 1, 2, and 3.
      • For data privacy compliance click here
      • $100/TB/m

Travel and Minimums

Travel and Transport

  • Parking fees: on-charged if not provided
  • Taxi: on-charged if expediency requested
  • Hardware + software pickup: $15 / 15 min
  • Travel outside Zone 2: $15 / 15 min

Service Area, Minimum Charge, Out of Hours Service

Onsite support

  • Locations up to 1/2 hr drive from our office in Stanmore: 1 hr minimum
  • Locations 1/2 - 1 hr drive from our office in Stanmore: 2 hour minimum
  • Locations further: Contact us

Remote support

  • A 15 minute minimum applies to remote support

Standard business hours and out-of-hours support

  • Standard business hours are M-F, 9am - 5pm
  • Requests for support out of these hours attract a 1.5x support fee
  • Support on public holidays attracts a 2x support fee
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