Rates

Casual Support

PAYG casual technical support is available remotely or on-site during business hours.

Callout fees apply.

Pricing

• Remote: $50 / 15 minutes
• Onsite: $40 callout fee + $200 / hr
  • Minimum 1 hour
  • Thereafter charged in 15 minute increments

iCare Managed Services (2024)

iCare Managed Services is a fixed-price, unlimited support service. It covers your corporate-owned PCs, Macs, mobile devices, servers, and office network infrastructure.

services

PRICING

Device Management

Manage and support your corporate iOS and Android devices.

includes

• App deployment
• Device configuration
• Device updates
• Enforced device security
• Disable access to features and services (e.g. iCloud)
• Remote wipe

Pricing

• Onboarding: $50 / device
• Ongoing: $10 / device / month

Excludes purchase of app licences

TermS

• Period: Annual, paid monthly,
• Automatically renews until cancelled

important

Device management may require device reset. Any information which in not backed up will be lost.

Tenancy

setup tenancy

• Set up Microsoft Tenancy
• Add primary domain
• Configure DNS
• $75

Extend tenancy

• Add additional domain
• Configure DNS
• $25

services

All tenancies include:

• Manage Tenancy security
• Obtain and manage licences
• Create and maintains users
• Reset user passwords
• Activate MFA (multi-factor authentication)

Email

Exchange

• Plan 1 (50GB mailbox + 50 GB archive): $12 / m
• Plan 2 (100GB mailbox + Unlimited archive): $17 / m

EMAIL SIGNATURES

• Standardise email signatures across your business and all devices
• Minimum: 5 mailboxes
• $50 setup
• $5 / mbox / m

email MIGRATION

• Automatic migration of existing emails from IMAP or GMail: $50 / mbox
• Note: If manual mail migration (e.g. POP) is required then standard technical support fees apply

services

All mailboxes include:

• Manage users, groups, aliases, and distribution lists
• Convert user mailboxes to and from shared mailboxes
• Configure mail flow rules for shared mailboxes
• Investigate mail delivery issues

Office

365 APPS for Business

• Office apps (PC, Mac), excluding Teams
• $18 / m

365 Business Basic

• 50GB mailbox + 50 GB archive
• Office apps (browser, mobile) including Teams and Sharepoint
• $16 / m

365 Business Standard (no teams)

• 50GB mailbox + 50 GB archive
• Office apps (PC, Mac, browser, mobile) including Sharepoint
• $23 / m

365 Business Standard

• 50GB mailbox + 50 GB archive
• Office apps (PC, Mac, browser, mobile) including Teams and Sharepoint
• $27 / m

365 Business Premium

• 50GB mailbox + Unlimited archive
• Office apps (PC, Mac, browser, mobile) including Teams, Sharepoint, and Intune
• $41 / m

SHAREPOINT, ONEDRIVE, AND TEAMS

Administration for Sharepoint, OneDrive, and Teams:

• All aspects of administration and security for these
• Assistance with sharing with external parties
• Unlimited SharePoint sites and Teams
• Excludes Sharepoint Site Development
• $12 / user / m

Backups

cloud backups

• Backup beyond Microsoft’s 30-day retention period
• Covers Exchange, OneDrive, and SharePoint
• Australian data centre
• 1 TB of storage
• 7 year data retention
• Free restore

EXCHANGE ONLY

• Backup only Exchange mailbox
• $4 / m / user

EVERYTHING

• Backup Exchange, Onedrive, and Sharepoint
• $6 / m / user

Professional PBX

• Your own dedicated, secure, cloud-hosted server
• Port existing and add new phone numbers
  • Bring existing AU, NZ, 1300, and 0800 numbers
  • Add phone numbers if needed
• Extensions and DIDs (if purchased)
  • Assign an extension to staff, queues, and groups
  • Assign phone numbers to direct in-dial extensions
• Handle incoming calls professionally
  • Use digital receptionists to answer and direct calls
  • Direct calls to staff, queues, or groups
  • Use a variety of ring strategies for queues and groups
  • Use music on hold to retain and inform callers
  • Use the included music or hold or add your own
  • Direct out-of-hours calls internally, externally, or to voicemail
  • Receive voicemails as emails with audio attachment
• Recording, training, monitoring
  • Record incoming and outgoing calls
  • Listen-in or join a call in progress (PIN protected)
  • Receive regular call reports via email
• Flexible implementation
  • Use a handset or the free smartphone app
  • Works anywhere with an internet connection
• Save money with free internal calls
• User portal for status, forwarding, voicemail, history
• Integrates with Office 365 logins
• Create and join conferences with secure PIN access
• Send and receive faxes as PDFs

Pricing

PBX

• Includes setup and maintenance
• Add or remove extensions as needed
• Minimum 4 extensions
• With carriage: $15 / extension / m
• Without carriage: $20 / extension / m

Carriage

• AU call plans
  • Unlimited calls (landlines, mobiles, 13xx): $20 / line / m
  • Includes up to 10 phone numbers
  • Additional phone numbers: $6 each / m
• NZ call plans
  • Unlimited calls (landlines, mobiles, 0800): $20 / line / m
  • Doesn’t include phone number
  • Phone numbers: $6 each / m
• AU 1300 number hosting
  • Unlimited calls (from AU landlines, mobiles): $30 each / m
• NZ 0800 number hosting
  • Unlimited calls (from NZ landlines, mobiles): $30 each / m

Porting

Required if using iHelp IT carriage.

• Category A (simple): $15 / extension

• Category C (complex): $200 / block

Note: some losing carriers consider all point requests to be Cat C. The category is determined at time of porting.

Handsets

• Select from a range of Yealink handsets and conference phones to suit all budgets
• Contact us for handset pricing
• Handset setup: $60 / handset

Use SBC in offices

• An SBC (session border control) device connects handsets to your PBX effortlessly
• Required for offices of 3+ handsets
• First SBC: Free
• Additional SBCs: $10 / m

Domain Management

• Registration and renewal
• Identity protection (non-AU domains only)
• DNS hosting and record management
• SPF, DMARC, DKIM management
• Addition to Microsoft Tenancy
• Annual commitment, billed monthly
• Pricing
  • .au .nz .uk .com .org .net: $8/m
  • Contact us for other domains

Domain migration

• Includes transfer of DNS records
• One off fee: $40

Gold Hosting

• Dedicated virtual server for WordPress
• Advanced secure access via PEM
• 20 GB storage
• 30-day backup history
• 7-day rotating snapshots
• Separate dev server if needed
• SSL certificate
• Wordfence for 2FA WordPress login
• $40/m

Silver Hosting

• Shared cPanel server for WordPress
• Secure access via password
• 2 GB storage
• 30-day backup history
• SSL certificate
• $25/m

Bronze Hosting

• Shared CPanel server for HTML
• Secure access via password
• 1 GB storage
• 30-day backup history
• SSL certificate
• $15/m

Server (Australia)

• Windows on-premise server (image and files) or cloud-based server (files only)
• Includes 500 GB storage
• $90/m per instance

Workstation or NAS (Australia)

• Windows and Mac
• Windows or Mac (image or files) or NAS (files only, requires tethered PC or Mac)
• Includes 100 GB storage
• $20/m per computer

Purchase Extra Storage

• Storage is rounded up to the nearest 100 GB
• Storage can be pooled across all instances
• Additional storage: 12c/GB

Workstation (USA)

• Available for Windows or Mac
• Not available for Server or NAS
• Unlimited storage
• $14/m per computer

Microsoft 365 (Australia)

• Backup Microsoft Exchange, OneDrive and SharePoint
• Australian data centre
• 1 TB of storage
• 7 year data retention
• Free restore
• Exchange only: $4 / m / user
• Exchange, Onedrive, and Sharepoint: $6 / m / user

Setup, Restore, Retention

• Setup and Restore are charged at our standard support rates
• Retention: 1 month
• We recommend annual test restores

Travel and Transport

• Parking fees: on-charged if not provided
• Taxi: on-charged if expediency requested
• Hardware + software pickup: $20 / 15 min

Service Area, Minimum Charge

Onsite Support

• Up to 1/2 hr drive: 1 hr min, then 15 min increments
• 1/2 – 1 hr drive: 2 hr min, then 15 min increments
• Further: Contact us for pricing

Remote Support

• Minimum: 15 mins, then 15 min increments

Business Hours

• Standard business hours: M-F, 9am – 5pm
• Out of hours and weekends: 1.5x rate increase
• Public holidays: 2x rate increase