Your team's devices are everywhere. Your control over them shouldn't be a guessing game.

Modern businesses run on mobile — MacBooks, iPhones, iPads, Android phones, Samsung tablets, and more. As device counts grow and remote work becomes the norm, managing them consistently and securely is no longer optional. The global MDM market is valued at $4.5 billion and projected to grow 24% by 2028, reflecting how critical this capability has become. iHelp IT provides expert mobile device management (MDM) across Apple and Android platforms, enabling zero-touch deployment, centralised control, and complete lifecycle management for your entire device fleet.​

We are JAMF Pro certified and part of the Apple Consultants Network for deep Apple management, and we use Microsoft Intune for cross-platform and Android device management. This dual-platform approach means you get specialist-level management for Apple devices and unified control over your Android and Windows endpoints — all from one provider.

Our Mobile Device Management Services

• Zero-Touch Deployment — New devices are shipped directly to your staff. When they unbox and power on, the device automatically enrols, configures itself with your business settings, installs required apps, and is ready to use — no IT intervention required. This works via Apple Business Manager for Apple devices and Android Enterprise for Samsung and other Android devices.

• Centralised Management — Manage all your Apple and Android devices from a single pane of glass. Push settings, restrictions, Wi-Fi profiles, VPN configurations, and security policies across your entire fleet.

• App Management — Deploy, update, and remove apps across all devices remotely. Push new tools as your needs change, and keep app versions consistent across the organisation — whether from the App Store, Google Play, or your internal app catalogue.​

• BYOD Support — MDM works whether devices are company-owned or employee-owned (BYOD). We separate work and personal data using managed profiles and containerisation, protecting company data without invading employee privacy.

• Security & Compliance — Enforce encryption (FileVault for Mac, Android Enterprise encryption), passcode policies, automatic updates, and remote lock/wipe capabilities. Integrate with your identity provider for secure authentication.

• Android Enterprise Management — Samsung Knox, Android Enterprise work profiles, kiosk mode for dedicated devices, and Google Play managed app distribution. Full lifecycle management for your Android fleet.​

• Rapid Redeployment — When a staff member leaves, we remotely wipe and re-provision their device for the next user in minutes — not hours.

• Inventory & Reporting — Automatically collect hardware specs, software versions, storage status, and security configuration from every device. Know exactly what you have and whether it's compliant.

• Conditional Access — Integrate MDM with Microsoft 365 and Azure AD conditional access policies, so only compliant, managed devices can access company email and data.

• Cradle-to-Grave Lifecycle — We manage your devices from procurement and deployment through to retirement and secure e-waste disposal.

Apple Devices: Our Deepest Expertise

While we manage all platforms, Apple is where we truly shine. JAMF Pro is built exclusively for Apple, leveraging Apple's native MDM framework for deeper integration, better reliability, and a superior user experience than generic cross-platform tools. Most MSPs in Sydney treat Mac and iPhone management as an afterthought — we treat it as a specialty.

Android Devices: Full Enterprise Control

Using Microsoft Intune and Samsung Knox, we deliver the same level of policy enforcement, app management, and security for your Android fleet. Whether it's Samsung Galaxy phones for your sales team or rugged Android tablets in the field, we manage them alongside your Apple devices under a unified strategy.

Who It's For

• Creative agencies and studios running an all-Apple environment

• Field service and logistics teams using Android tablets and rugged devices

• Professional services firms issuing iPhones, MacBooks, and Samsung devices to staff

• Any business with 10+ mobile devices that needs consistency, security, and control

• Hybrid environments where Apple and Android devices need to coexist with Windows and Microsoft 365

Our Process

We start by connecting your Apple Business Manager and/or Android Enterprise accounts to your MDM platform, enrolling your existing devices, and establishing your baseline configuration. New devices are added at purchase, enabling automatic zero-touch deployment from that point forward. We provide ongoing management, monitoring, and support as your fleet evolves.