Frequently Asked Questions
What area do you service?
We service the greater Sydney metro area, and surrounds. For locations
which are further away, a travel fee may apply. Ask us for details.
Do you offer multiple engagement models?
Yes. We can start with a simple casual support engagement, and once
you're confident that our services are right for you, we offer prepaid
support for a discount. The best support is provided through a managed
service agreement, for a fixed monthly fee.
What's a Managed Service Agreement?
A managed service agreement is a fixed-fee, ongoing support contract, where we take care of all your daily IT support needs. Your
business gets priority support and unlimited support time for
everything covered under the agreement, with proactive support so that
you avoid IT problems before they impact your business. Outsource your
IT support to a trusted partner, and focus on your business.
How do I know you're any good?
Our extensive experience across a broad range of industries, and solving many types of technical issues means we've likely see - and solved - it before. But don't take our word for it. Check out our consistent 5 star Google ratings by our customers.
What other services do you offer?
Our services span the entirety of technical services which a small business may need. From Exchange email hosting, Microsoft Office application licensing, and Dropbox deployment and maintenance, throughout to domain management and super-fast web-site hosting. Our cybersecurity service will protect your business against ever increasing online threats.
Our no-fix no-fee policy is your risk-free guarantee when you engage iHelp IT.