About iHelp IT – Sydney’s Leading Provider of Business IT Solutions and Services
Marco Fabiani started iHelp IT in Sydney in 2011 because he saw too many businesses struggling with the latest technology without often understanding the business problem they were trying to solve for. In the process they often ended up spending more than they needed to.
Money they could have saved had they invested in sound advice in the first instance.
That's why iHelp IT strives to understand how each business works and what their goals are so our advice actually saves them money and makes them more efficient, agile and ready for the future. Along the way we have grown our service offering so that we can cover the IT needs of most businesses, and have become the trusted IT partner to many successful and growing small and medium sized businesses.
Our goal is become the best business IT support company in Sydney and Australia.
What our customers say about us
Here are just some recent Google Reviews:
24. February, 2021.
I Found iHelp IT on Google and Read the Google reviews so thought id give them a call to see if they can help my business with Converting our old ADSL modem to the new NBN. Spoke to the owner Marco and booked him in. He came 9am the next morning and Sorted everything out and gave us some great advice for our Business moving forward. So happy we have found a local I.T Guru who will be able to support us moving Forward. Thanks heaps MARCO!
24. February, 2021.
This is the second time Marco and the team have helped me - and this time the stakes were high! There was excellent communication throughout, with directness, compassion and humour, all of which eased the situation. They also persevered though a tricky repair and returned a happy Mac and customer!
12. February, 2021.
I have been worked with iHelp IT for many years. Marco and his team are both thorough and dedicated. Marco will go over and above to solve any problems whether they be major or minor. He is reliable and totally trustworthy with his advice. I can't recommend iHelp IT highly enough.
20. November, 2020.
Marco from iHelp IT provided an excellent service in helping me through a quirky (and debilitating) set of problems that beset my Mac. He was responsive and professional to deal with, from initial diagnostic over the phone through to a remote support step and then assistance hands-on at my workplace. Throughout this process he was both thorough and quick (a good combination!) in progressing through stages of analysis and problem resolution, and he was thoughtful enough to take me through his thought process, with annotations. Good humour and diplomacy I could add as attributes. The outcome was a tremendous relief for me: everything set right. I couldn't recommend iHelp IT more highly based on this experience.
3. November, 2020.
Marco has assisted our electrical business for many years, ensuring our macs are always working as they should. He is quick to respond and happy to troubleshoot, and will come out to site to solve problems when required. We would recommend Marco from iHelp IT to anyone looking for reliable and quality services.
nino lo giudice
17. October, 2020.
I have used Marco and iHelpIT for years and readily recommend them without hesitation. Marco possesses all the technical knowledge you'd expect but goes above and beyond in terms of service, providing the most practical advice with humour and goodwill, making any interaction thoroughly instructive and pleasant . Highly recommended.
21. April, 2020.
Whenever i have IT issues i call Marco and i know the issue will be fixed immediately. Excellent service and knowledge!
13. February, 2020.
On Monday this week our office was flooded and was not habitable! We need to move 8 admin and sales people quickly to another location. Once the location was identified (one of the directors homes!) we unplugged our computers (apple iMacs) took some paperwork and chairs and moved on over!
We plugged in our computers, logged into the internet and they worked as if we were back in the office. No issues with accessing all our programs and documents.
As part of our contingency planning over the last few months, Marco from Ihelpit, has assisted us to move all our programs to online/cloud based systems....the accounting (Xero), marketing (TeamDesk), calendar/bookings (TeamDesk) and files to Dropbox being the main systems. Our phones were also moved to a 3CX internet system. All this eliminated our need for an onsite server!
What a brilliant way to do business. We have two hours of slight interruption to our business while we physically moved equipment/people and then it was back to normal. Marco guided us all the way providing telephone and IT support while we all reset our phones to use our mobiles as our normal desk top phones.
I cannot speak highly enough of Marco and Ihelpit and their support during this very difficult time. Our normal premises will be out of action for at least 2 weeks while we have carpets, desks etc replaced. But our business can function relatively smoothly in our temporary home!
Thank you Marco and all the iHelpIT staff.
Diablo Del Fuego
13. November, 2019.
Google rating score: 4.8 of 5, based on 21 reviews.
Accreditations, Partnerships, Affiliations
More customer testimonials
My company Arunta Display Service Pty Ltd was using the services of iHelp IT, of rather its Principal, Marco Fabiani, for many years, long before it morphed into the slick professional organisation it is today. The personal service offered to maintain Arunta’s IT needs became a necessary arm of our operations and I’m happy to say it continues to this day on both a face to face basis or by remote access as needed. I commend the services of iHelpIT to any business seeking expert and reliable IT assistance.
Arunta Display Services
I have been dealing with Marco for some 10 years and he has guided me through the many changes and IT upgrades required by my business. Like most small to medium enterprises I do not have an 'IT Department' consequently Marco's prompt and friendly service has been invaluable.
CLR Property Development Pty Limited
Marco from iHelp iT have given great service to me over the past 15 years, setting up new computer systems and attending the office to fix problems when they arise. Prompt and efficient, they know their stuff!
John Oakes Advertising
Thank you Marco once again for your help in the development and establishment of our new management software. Without your help the seamless integration of the windows based applications into our Mac environment would not have been possible.
Hills Family Funerals
iHelp IT fixed a serious problem with my IMac, arranged for the Apple store to fix it. Any problems can now be sorted by remote with the team at iHelp IT ,which saves time and is much more convenient than waiting for a techie to turn up.