FCR

FCR (Financial & Corporate Relations) is a leading Australian corporate, financial, and investor communications company, founded in 1985, assisting about 50 clients throughout Australia to communicate with their stakeholders.

They provide counsel and assistance to directors and senior management, combining skills in media and public relations, issues and crisis management, marketing, research, writing, graphic design, and online and print production.

Their contacts with financial journalists, analysts, brokers and fund managers are second to none among communication consultancies.

The Brief

FCR had been with the same IT support company for some years, but when their needs changed it was time to find a new provider which could help them move with the times.

They turned to iHelp IT in 2012 to provide quality technical support and service, to maintain and update their equipment, help their staff on an ongoing basis, and provide ongoing consultancy in all IT matters.

An initial, free consultation identified a number of areas of improvement.

The Solution

iHelp IT identified key areas where the business could improve it's IT, reduce risks, and streamline it's business.

Amongst the solutions provided were:

  • Multiple on-premise services were migrated to the cloud
  • Business continuity was ensured by implementing local and secure cloud backups
  • Security was improved via the removal of old user accounts
  • High-speed internet access was implemented, at a lower cost than the previous service
  • Network security was improved through new router equipment and directory integration
  • Support costs were fixed via iHelp IT’s iCare managed service product
  • FCR saved 45% on their phone bills by implementing iHelp IT’s My Cloud Phones cloud-hosted PBX
The Outcome

Today, FCR enjoys a smooth, integrated IT environment, with continuous updates and monitoring. FCR rests easy in the knowledge that their IT services are in good hands, and their IT dollars are well spent.

Their staff are able to call on iHelp IT's technical assistance without hesitation, knowing that having all their IT services under one roof means problems are quickly solved.

With significant savings on services like internet and phone systems, FCR is able to direct funds towards improving their IT investment and strategically plan for future growth.

Eastern Suburbs Anaesthetics

Eastern Suburbs Anaesthetics comprises fourteen specialist anaesthetists who are all registered in NSW, and recognised by the NSW Specialist Recognition Board.

All anaesthetists in this practice are highly qualified and skilled specialist doctors, having undergone extensive training.

The Brief

Eastern Suburbs Anaesthetics had migrated their office from Windows to Mac about 6 months before contacting iHelp IT.

Their current IT provider, who had done the migration, had proven unable to maintain the office Macs in working order, and had difficulty doing simple things like removing unneeded software, despite multiple requests.

The staff at Eastern Suburbs Anaesthetics felt the previous IT provider had over-promised and under-delivered.

The Solution

iHelp IT was brought on-board and Eastern Suburbs Anaesthetics immediately signed up to an iCare Managed Services agreement.

iCare meant the staff could call iHelp IT with any support requests without fear of blowing a budget. Support is delivered first remotely, and then on-site if required, for one fixed monthly fee. iHelp IT quickly fixed the most pressing issues, and has maintained the Eastern Suburbs Anaesthetics office ever since.

The Outcome

Eastern Suburbs Anaesthetics were so impressed with the iCare product that they renewed the initial agreement, and migrated the email hosting to iHelp IT.

Recently, Easter Suburbs Anaesthetics migrated their on-premise PBX to an iHelp IT My Cloud Phones PBX, resulting in a saving of around 75% on their office phone bills.

Highbury Partnership

Highbury Partnership is one of Australia's leading independent financial advisers.

They advise their clients on strategic and always highly confidential financial transactions, including recommending on takeovers, advising on the sale of assets, recapitalisations, IPOs, and mergers.

About a year after starting in a serviced office, they needed more space, and needed their IT to move with them, and be much more secure.

The Brief

When Highbury Partnership moved their corporate offices from ServCorp to their own address, they needed an IT solution for themselves and for their subtenant.

Due to the nature of their business and the sensitive work they do for their clients, security was a top priority, but they also needed flexible work arrangements.

The Solution

iHelp IT configured a Mac Mini server as the hub of their storage and security, and used the Mac OS Open Directory Architecture as the core of their security.

Building on the Open Directory architecture of Mac OS X, and using the Kerio Control router, iHelp IT deployed WPA2 Enterprise WiFi security. This means that only authorised staff could access the wireless network, and each staff member had their own unique access, whether using a Mac or Windows PC.

The Outcome

Staff could also work securely from anywhere in the world, allowing their team to work together no matter where staff were located. Highbury Partnership's subtenant was so impressed with the secure environment that iHelp IT implemented that they engaged iHelp IT to installed their network infrastructure as well.

Both companies enjoyed very secure, high-speed internet, with staff able to access the company's critical resources securely, satisfying their business needs.

Lightwell

Lightwell is a media design studio for museums and public spaces located in Chippendale.

They make responsive environments for exhibitions and public spaces, and story-driven media for cultural institutions, mobile devices and the web.

The Brief

Michael Hill from Lightwell contacted us in mid 2014, after being referred by the Apple Store Broadway.

They had significant IT infrastructure in place, but needed to integrate the security of their existing IT systems in order to bid on a large contract for a leading multi-national in the financial services sector, where security was of high concern.

The Solution

iHelp IT implemented Apple’s Mac OS X Server, using Open Directory as the core of the security measures.

The existing Kerio Control router’s VPN, the Apple Airport Extreme’s WPA2 Enterprise network (via RADIUS), and access to the various Synology NAS devices were all configured to authenticate against Mac OS X’s Open Directory. Additionally, the guest wifi network was configured to only allow access to the internet.

The Outcome

Access to network resources and data on servers were secured using a single directory, ensuring staff had to authenticate with their own account to access these resources, and allowing Lightwell to centrally manage security.

The solution allowed Lightwell to satisfy their client of the security of their infrastructure, and they won the contract.